We're Hiring: Customer Success Specialist | London (Hybrid)
We're looking for a Customer Success Specialist to join an exciting, fast-growing AI startup transforming how UK letting and estate agents manage customer enquiries.
You'll play a key role in onboarding new clients, supporting agency teams and ensuring they get the most out of our AI-powered front desk.
What you'll be doing:
- Managing client onboarding and supporting agencies through go-live.
- Providing day-to-day customer support and troubleshooting technical issues.
- Managing data quality, integrations and client knowledge bases.
- Building and improving AI-powered workflows and automations.
- Monitoring client performance and identifying opportunities for improvement.
- Working closely with Customer Success, Engineering and AI teams to improve the product.
What we're looking for:
- 1+ year of experience in Customer Success, client support, onboarding or operations.
- Experience building AI workflows or automations using tools such as Zapier, Make, n8n, ChatGPT or Claude.
- Confident working with spreadsheets, data and technical systems.
- Excellent communication skills and a customer-first mindset.
- Someone proactive, organised and excited to work in a fast-paced start up.
- Competitive salary plus equity.
- Opportunity to work at the forefront of AI.
- Direct exposure to founders and the core team.
- Clear progression into owning your own client accounts.
- Hybrid working: 4 days in our London office, 1 day from home.
Customer Success Specialist employer: Trust In SODA
As a leading employer in the tech industry, we offer a dynamic work environment that fosters innovation and collaboration. Our London office provides a hybrid working model, allowing for flexibility while being part of a vibrant team dedicated to delivering impactful solutions. We prioritise employee growth through continuous learning opportunities and support, making this an ideal place for professionals looking to advance their careers in solution architecture.
