French-Speaking Customer Success Manager | London or Madrid | Hybrid
We're partnering with a fast-growing SaaS business to hire a French-speaking Customer Success Manager to manage a portfolio of strategic enterprise customers across the French-speaking market.
This is a commercially focused Customer Success role, ideal for someone who enjoys building senior stakeholder relationships, driving renewals, identifying expansion opportunities and delivering measurable customer value.
What you'll be doing:
- Managing a portfolio of high-value enterprise accounts
- Owning customer renewals and revenue retention
- Driving upsell and expansion opportunities
- Building relationships with senior decision-makers and executive stakeholders
- Leading strategic customer conversations focused on value and outcomes
- Collaborating with technical teams to support customer adoption and success
What we're looking for:
- Business fluent French and English
- 3+ years' Customer Success experience within a SaaS environment
- Experience managing enterprise or strategic accounts
- Strong commercial acumen with a track record of renewals and growth
- Confident engaging with senior stakeholders and decision-makers
- Experience with value-based customer success methodologies is highly desirable
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Customer Success Manager employer: Trust In SODA
As a leading employer in the tech industry, we offer a dynamic work environment that fosters innovation and collaboration. Our London office provides a hybrid working model, allowing for flexibility while being part of a vibrant team dedicated to delivering impactful solutions. We prioritise employee growth through continuous learning opportunities and support, making this an ideal place for professionals looking to advance their careers in solution architecture.
