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For Companies At a Glance
- Tasks: Lead onboarding and support for enterprise clients using cutting-edge AI technology.
- Company: Fast-growing global AI scale-up redefining visual content creation.
- Benefits: Competitive salary up to $138,000, remote work, and career progression.
- Why this job: Join an innovative team shaping the future of ethical Generative AI.
- Qualifications: 3-6 years in a technical customer-facing role with SaaS experience.
- Other info: Work fully remote and make a global impact in a high-growth environment.
The predicted salary is between 72000 - 108000 £ per year.
About the Company
Join a fast-growing global AI scale-up that’s redefining how enterprises create and manage AI-driven visual content. Backed by leading international investors, they’re pioneering ethical, enterprise-grade Generative AI, helping clients across media, marketing, and technology safely integrate AI into their workflows. Their technology empowers some of the world’s most innovative brands to build fully compliant, on-brand content generation systems, all powered by 100% licensed data and cutting-edge machine learning.
The Role – Technical Customer Success Manager
As a Technical CSM, you’ll act as the bridge between customers and internal teams, ensuring smooth onboarding, technical adoption, and long-term success. You’ll work directly with developers, product managers, and AI researchers to help clients fully leverage the company’s generative visual platform.
Key Responsibilities:
- Lead onboarding and integration for enterprise clients
- Advise on technical setup, APIs, and deployment best practices
- Troubleshoot and support performance, latency, and usage issues
- Conduct tailored demos, workshops, and technical training
- Collaborate cross-functionally to deliver a seamless client experience
- Turn customer insights into actionable product improvements
What You’ll Bring:
- 3–6 years in a technical customer-facing SaaS role (CSM, TAM, or Solutions Engineer)
- Hands-on with APIs, Python or JavaScript, and cloud technologies (AWS, GCP, Azure)
- Strong understanding of AI, ML, or computer vision concepts
- Excellent communicator who can translate technical topics into business outcomes
- Experience supporting B2B SaaS or AI/ML platform customers
Bonus Points For:
- Experience with generative models (e.g., diffusion, transformers)
- Knowledge of MLOps or model serving
- Fluency in French, German, Italian, or Dutch
Why Apply?
- Join one of the most innovative AI teams in Europe
- Shape the future of ethical Generative AI adoption
- Work fully remote across the UK or Europe
- Competitive package: Up to $138,000 compensation
- Genuine progression opportunities in a high-growth tech environment
If you’re passionate about AI innovation, customer success, and building trusted enterprise partnerships, this is your chance to make a global impact.
Apply now to join a team shaping the next generation of Generative AI.
Customer Success Manager employer: Trust In SODA
Contact Detail:
Trust In SODA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success and technical challenges. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific projects where you made an impact, especially those involving APIs or AI technologies. This will demonstrate your hands-on expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Customer Success Manager role. Highlight your experience with APIs, cloud technologies, and any relevant AI knowledge to show us you’re the perfect fit!
Showcase Your Communication Skills: As a CSM, you'll need to translate technical jargon into business outcomes. Use your application to demonstrate how you've effectively communicated complex ideas in previous roles. We want to see your ability to connect with clients!
Highlight Relevant Experience: Don’t forget to mention your hands-on experience in a technical customer-facing role. Whether it’s troubleshooting or conducting demos, let us know how you’ve helped clients succeed in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Trust In SODA
✨Know Your Tech Inside Out
As a Technical Customer Success Manager, you’ll need to be well-versed in APIs, Python, and cloud technologies. Brush up on your technical knowledge and be ready to discuss how you've used these tools in past roles. This will show that you can bridge the gap between customers and internal teams effectively.
✨Showcase Your Communication Skills
You’ll be translating complex technical topics into business outcomes, so practice explaining your previous projects in simple terms. Use examples that highlight your ability to communicate with both technical and non-technical stakeholders. This will demonstrate your versatility and understanding of client needs.
✨Prepare for Scenario-Based Questions
Expect questions about how you would handle specific customer scenarios, such as troubleshooting issues or leading onboarding sessions. Think of real-life examples from your experience where you successfully resolved challenges or improved customer satisfaction. This will help you stand out as a problem-solver.
✨Research the Company’s AI Solutions
Familiarise yourself with the company’s generative AI technology and its applications in various industries. Being knowledgeable about their products will not only impress the interviewers but also allow you to ask insightful questions, showing your genuine interest in the role and the company.
