Trust in SODA in London is seeking a Customer Experience Manager to own the end-to-end customer journey and elevate the customer experience across all touchpoints. This hands-on role suits someone who enjoys solving customer problems, improving processes and acting as the voice of the customer within a growing business.
You will manage inquiries across email, live chat and social channels; own issues related to orders, deliveries, returns and products; monitor reviews and drive satisfaction;
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Customer Experience Leader - Hybrid Growth Role employer: Trust In SODA
As a leading employer in the tech industry, we offer a dynamic work environment that fosters innovation and collaboration. Our London office provides a hybrid working model, allowing for flexibility while being part of a vibrant team dedicated to delivering impactful solutions. We prioritise employee growth through continuous learning opportunities and support, making this an ideal place for professionals looking to advance their careers in solution architecture.
