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For Companies At a Glance
- Tasks: Lead the Fibre CRM platform, driving adoption and ensuring data quality.
- Company: Dynamic company focused on marketing and business development.
- Benefits: Competitive daily rate, remote work, and potential for extension.
- Why this job: Take ownership of a critical CRM role and make a real impact.
- Qualifications: Experience with Fibre CRM and strong product leadership skills.
- Other info: Fast-paced environment with opportunities for professional growth.
The CRM Product Owner will take full ownership of the platform as responsibility transitions from ITO into the Marketing & Business Development function. This is a critical, hands-on role focused on maximising the commercial value of Fibre CRM — driving adoption, improving data quality, embedding consistent ways of working, and ensuring controlled, well-governed change. The urgency is high, as Fibre is already live, and ownership needs to be transferred to allow ITO to focus on other priorities.
Responsibilities
- Own CRM product strategy, roadmap, budget, and priorities (value, outcomes, sequencing)
- Drive adoption plan, usage targets and comms cadence.
- Shape solution approach with CRM Admin input on feasibility/config options.
- Ensure capability is enabled and measurable via dashboards that evidence adoption.
- Helpdesk & support model.
- Supplier management & release planning.
- Access management (joiners/movers/leavers).
- Data quality & integrity.
- Change control & backlog.
- Release management.
- Training, comms & adoption (ongoing).
- Engagement letters governance.
- Compliance/audits/security.
Key Skills
- Direct experience with Fibre CRM
- Proven experience owning a CRM platform in BAU (roadmap, backlog, governance)
- Strong Product Owner or product leadership background
- Experience leading CRM adoption across multiple teams.
- Strong stakeholder management, including senior partners and directors.
- Experience managing releases, UAT, and go/no-go decisions.
- Comfortable working in regulated or governance-heavy environments.
Bonus
- Experience with Salesforce, Dynamics, or similar CRM platforms.
- Background in professional services or accountancy firms
- Exposure to accounting tools (Iris, Sage, Xero, QuickBooks)
CRM Product Owner in City of London employer: Trust In SODA
Contact Detail:
Trust In SODA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Product Owner in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a CRM Product Owner role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM strategies. Be ready to discuss how your experience with Fibre CRM aligns with their needs. Show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you that CRM Product Owner gig!
We think you need these skills to ace CRM Product Owner in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Product Owner. Highlight your experience with Fibre CRM and any relevant product ownership skills. We want to see how you can drive adoption and manage stakeholders effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed CRM platforms and driven change in previous positions. We love a good story!
Showcase Your Skills: In your application, don’t forget to mention your experience with data quality, release management, and compliance. These are key areas for us, and we want to know how you’ve tackled these challenges in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Trust In SODA
✨Know Your CRM Inside Out
Make sure you have a solid understanding of Fibre CRM and its functionalities. Familiarise yourself with its features, benefits, and any recent updates. This will not only help you answer technical questions but also demonstrate your genuine interest in the role.
✨Showcase Your Product Ownership Experience
Prepare specific examples from your past experiences where you've successfully owned a CRM platform. Highlight your involvement in roadmap planning, backlog management, and how you drove adoption across teams. Use metrics to showcase your impact!
✨Stakeholder Management is Key
Be ready to discuss how you've managed relationships with senior partners and directors in previous roles. Think of examples where you navigated complex stakeholder dynamics and how you ensured everyone was aligned on project goals.
✨Prepare for Change Control Scenarios
Since this role involves managing change control and release planning, think about how you've handled similar situations before. Be prepared to discuss your approach to ensuring data quality and integrity during transitions, as well as how you’ve communicated changes effectively.
