At a Glance
- Tasks: Enhance service quality by coaching Care and Support teams in a hybrid role.
- Company: Trust Housing Association, dedicated to improving community care services.
- Benefits: Pro-rata salary, car allowance, and flexible working hours.
- Other info: Part-time role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your coaching skills.
- Qualifications: Strong care expertise and experience in performance monitoring required.
The predicted salary is between 16770 - 18133 £ per year.
Trust Housing Association is hiring a part-time Service Development Specialist for 14 hours per week in Edinburgh, Glasgow, or Wishaw. This hybrid role involves working closely with Care and Support teams to enhance service quality and output.
The ideal candidate will bring strong care expertise, proactive coaching skills, and experience in performance monitoring.
The compensation offers a pro-rata salary between £16,770 and £18,133 with additional car allowance.
Part-Time Service Quality & Improvement Coach (Hybrid) employer: Trust Housing Association
Trust Housing Association is an excellent employer that values its employees by fostering a supportive and collaborative work culture. With opportunities for professional growth and development, particularly in the care sector, staff are encouraged to enhance their skills while making a meaningful impact in the community. The hybrid working model allows for flexibility, making it an attractive option for those seeking a balance between work and personal life in the vibrant locations of Edinburgh, Glasgow, or Wishaw.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Service Quality & Improvement Coach (Hybrid)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Trust Housing Association and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Trust Housing Association and let us see your personality shine through!
We think you need these skills to ace Part-Time Service Quality & Improvement Coach (Hybrid)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Trust Housing Association.
Get Familiar with Our Brand:Before applying, take some time to learn about Trust Housing Association and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Trust Housing Association
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Trust Housing Association.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Trust Housing Association will surely appreciate.
