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- Tasks: Provide outstanding customer service and solutions for repairs queries.
- Company: Trust Housing Association, a supportive and community-focused organisation.
- Benefits: Hybrid working, competitive salary, and a friendly team environment.
- Why this job: Join us to make a real difference in people's lives through exceptional service.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible part-time role with opportunities for personal growth.
The predicted salary is between 31382 - 33918 £ per year.
Trust Housing Association has an exciting opportunity for a Repairs Team Specialist to join our Reactive Maintenance team on a temporary part-time contract until 31st October 2026. This role offers the benefits of hybrid working and can be based from the Edinburgh head office, Glasgow office, or Wishaw office. The successful candidate will be required to work from the Edinburgh office a minimum of 1 day per week.
What we’re looking for in our Repairs Team Specialist:
- Could you be the voice of Trust, on the phone and online, to our customers providing reassurance and solutions to their queries and requests by delivering an outstanding customer experience across a range of services?
- Are you able to deliver an exceptional customer experience and find solutions by using your knowledge, operational expertise, and enthusiasm?
- You should be a great listener who can develop strong relationships with our customers by ensuring we do what we say we will.
If you think you are a good fit for the role and our team is a good fit for you, we would love to hear from you.
In return for your enthusiasm and commitment, we will offer you:
- Competitive salary between £31,382 - £33,918 per annum pro rata (from 1st April 2026)
- 17.5 hours per week
Repairs Team Specialist in Edinburgh employer: Trust Housing Association
Contact Detail:
Trust Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Team Specialist in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Trust Housing Association. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Repairs Team Specialist, you'll need to be a great listener. Try role-playing with a friend or family member to simulate customer interactions. This will help you feel more confident when it comes to addressing queries and providing solutions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your operational expertise and enthusiasm.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly through our site, you’ll ensure that your details land right in front of the hiring team. Plus, it shows you’re proactive!
We think you need these skills to ace Repairs Team Specialist in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Repairs Team Specialist role. We want to see how you can bring that outstanding customer experience to life!
Showcase Your Communication Skills: Since this role involves being the voice of Trust, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can reassure and connect with customers effectively.
Highlight Problem-Solving Abilities: We’re looking for someone who can find solutions to customer queries. Share examples in your application where you've successfully resolved issues or improved customer satisfaction – this will really make you stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Trust Housing Association
✨Know the Company Inside Out
Before your interview, take some time to research Trust Housing Association. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Repairs Team Specialist, you'll be the voice of Trust for customers. Prepare examples from your past experiences where you've delivered exceptional customer service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Problem-Solving Abilities
Think about scenarios where you've had to find solutions quickly. Be ready to discuss how you approach problem-solving and how you can apply that to the reactive maintenance team. Highlight your operational expertise and enthusiasm for helping others.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This could be about the team dynamics, the challenges they face, or how success is measured in the role. It shows you're engaged and serious about the position.