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For Companies At a Glance
- Tasks: Design and improve services that make a real difference to people's lives.
- Company: Join Trust, a forward-thinking housing and support provider with an inclusive culture.
- Benefits: Enjoy flexible working, competitive salary, generous leave, and comprehensive well-being initiatives.
- Why this job: Shape impactful services while collaborating with diverse teams and stakeholders.
- Qualifications: Experience in service design or business analysis; strong communication and problem-solving skills.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 30000 - 40000 £ per year.
Location: Flexible / Hybrid (Edinburgh, Glasgow or Wishaw with home working)
Hours: Permanent, full time (35 hours per week)
Salary: Competitive - salary will be commensurate with experience.
We welcome applications from candidates with a wide range of backgrounds and experience.
About Trust
Trust is an innovative and forward looking, national housing, care and support provider, supporting over 4,000 households across the length and breadth of the country. We’re proud to be a Platinum Investors in People employer, known for our inclusive culture, strong values and commitment to learning, improvement and innovation.
The Opportunity
We’re looking for a talented Service Designer to help us design and continuously improve services that make a real difference to people’s lives. This is a deliberately flexible, open level role. We’re keen to hear from people with different strengths and levels of experience – whether your background in service design and potentially business analysis. The scope and complexity of the role will be shaped around your experience, skills and development goals. Working collaboratively with customers, colleagues and partners, you’ll help Trust improve how our services work, feel and perform – always putting people first.
What You’ll Do
- Design better services
- Design and improve services using human centred and systems thinking approaches
- Support service design activity from early discovery through to implementation
- Plan and facilitate workshops, co design sessions and design sprints
- Carry out and support user research to understand needs, journeys, pain points and motivations
- Turn insight into practical solutions such as customer journeys, process maps, personas, service blueprints and improvement options
- Support ideation and the re design of customer and colleague experiences.
Drive improvement
- Document and improve processes and ways of working across Trust
- Analyse qualitative and quantitative data to identify issues, opportunities and priorities
- Work with service teams to co design improvement plans and support delivery
- Support the development and use of performance measures and KPIs
- Help the organisation learn from customer feedback, complaints and insight
Work collaboratively
- Partner with teams across Trust to deliver shared priorities
- Champion a digital, data informed and evidence based approach
- Contribute to the development of service design and improvement tools, approaches and good practice
- Produce clear, accessible documentation, insights and recommendations
What You’ll Bring
- Experience in service design and continuous improvement.
- Experience of business analysis would also be useful but not a requirement
- Understanding of human centred design, systems thinking or improvement methodologies
- Ability to analyse complex problems and identify practical, user focused solutions
- Experience of mapping customer journeys, services and business processes
- Confidence working collaboratively with a wide range of stakeholders
- Ability to facilitate workshops or structured improvement conversations
- Strong communication skills – written, verbal and interpersonal
- Comfort working with data and using insight to inform decisions
- Good digital skills and an openness to new ways of working
- Experience in the housing, care or support sector is welcome but not essential.
Why Join Trust?
- Competitive salary (commensurate with experience)
- Highly flexible and hybrid working options
- A strong learning and development culture
- Competitive pension with salary sacrifice and generous annual leave
- A comprehensive benefits package including access to free counselling service and other well‑being initiatives, 3x salary life insurance, employee discount scheme, cycle to work scheme etc.
- The chance to shape services that genuinely improve people’s lives
Equal Opportunities Statement
We are an equal opportunities employer and welcome applications from all sections of the community. Trust Housing Association is a registered Scottish Charity (SC009086).
Service Design & Improvement Specialist employer: Trust Housing Association Ltd
Contact Detail:
Trust Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design & Improvement Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the housing, care, or service design sectors. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your service design projects and improvement initiatives. Use real examples to demonstrate how you've made a difference in previous roles. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and improvement. Think about how you can showcase your experience with human-centred design and data analysis. We want you to feel confident and ready to impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining Trust and making a positive impact on people's lives. Let's get you that dream job!
We think you need these skills to ace Service Design & Improvement Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Design & Improvement Specialist role. Highlight your relevant experience in service design and improvement, and don’t forget to mention any specific projects that showcase your skills!
Showcase Your Skills: We want to see your strengths shine through! Use clear examples to demonstrate your understanding of human-centred design and systems thinking. This is your chance to show us how you can turn insights into practical solutions.
Be Clear and Concise: When writing your application, keep it straightforward. Use simple language and avoid jargon where possible. We appreciate clarity, so make sure your ideas come across easily and effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it shows us you’re keen on joining our team at Trust!
How to prepare for a job interview at Trust Housing Association Ltd
✨Know Your Service Design Basics
Before the interview, brush up on key concepts in service design and improvement. Understand human-centred design and systems thinking approaches, as these are crucial for the role. Be ready to discuss how you've applied these principles in past experiences.
✨Showcase Your Collaborative Spirit
Trust values collaboration, so be prepared to share examples of how you've worked with diverse teams. Highlight any workshops or co-design sessions you've facilitated, and emphasise your ability to engage stakeholders effectively.
✨Prepare Insightful Questions
Think of thoughtful questions to ask during the interview. This shows your genuine interest in the role and the organisation. You might ask about their current service design projects or how they measure success in service improvement.
✨Demonstrate Data Savvy
Since the role involves analysing qualitative and quantitative data, be ready to discuss how you've used data to inform decisions in previous roles. Share specific examples of how insights led to practical solutions or improvements.