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- Tasks: Support customers in Edinburgh, Fife, and the Scottish Borders with exceptional housing management.
- Company: Join Trust Housing Association, a leading not-for-profit housing provider in Scotland.
- Benefits: Enjoy a competitive salary, car allowance, paid training, and generous holiday entitlement.
- Why this job: Make a real difference in your community while working flexibly in a hybrid role.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: Be part of a supportive team with excellent career development opportunities.
The predicted salary is between 41925 - 45332 £ per year.
Are you looking for an exciting and challenging role in a progressive Housing Association? Trust has a new and exciting opportunity for a full time Customer Partner (Landlord). This is a Housing Officer experienced role based at our Edinburgh office but on a hybrid basis of home/office working. You will be supporting our customers who are located in Edinburgh, Fife and the Scottish Borders, so travel will be required.
As the face of Trust to our customers, you will be driven and enthusiastic, with a passion for delivering an exceptional front line housing management service. A familiar face within the neighbourhoods in which you operate, you will be empowered to make the right decision at the right time, ensuring seamless service delivery, right first time for every customer.
With a good working knowledge of the housing sector, including experience of arrears management, void and allocations, estate management and anti-social behaviour, you will have excellent written and verbal communication skills and have excellent computer literacy skills with experience of Microsoft Office applications.
In return for your enthusiasm and commitment we will offer you:
- 35 hours per week on a permanent contract
- Competitive salary of £41,925 - £45,332 per annum
- Car Allowance of £509 per month
- Access to paid training & continued personal development
- A choice of pension scheme with employer contributions
- Generous holiday entitlement
If you have the necessary skills, experience, and drive to deliver exceptional customer experiences and would like to be part of our future delivering our new exciting and innovative strategy we would love to hear from you.
If you would like an informal chat about this role please contact Lorraine Fitzsimons, Customer Experience Manager, on 0131 444 1200 or at lorrainef@trustha.org.uk, or alternatively, Tracey Fyfe, Customer Experience Manager, on 0131 444 1200 or at traceyfyfe@trustha.org.uk.
To apply for our role as Customer Partner (Landlord) please complete our online application form no later than 12 noon on Thursday 2nd April 2026. Interviews are expected to take place in our Edinburgh head office on Thursday 16th April 2026.
We can only accept candidates residing in the UK who already have the right to work documents. All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry.
No Agencies Please!
Blended Working: Trust operates a blended/hybrid working approach and you will have the opportunity to work flexibly from both a remote location (‘home’) and your contractual workplace ('office') should you choose to do so. We have offices in Edinburgh, Glasgow and Wishaw and developments across Scotland.
About Trust Housing: Trust Housing Association is a not-for-profit registered social landlord, and one of Scotland’s largest national housing, support and care providers for older people, offering a range of accommodation and support services. Primarily serving older people in our communities we also provide housing for families and individuals. We have over 4000 households across the length and breadth of Scotland, from the Highlands and Islands all the way down to the Borders.
Trust is a Fair Work First employer, a great place to work, and our Platinum Investors in People award recognises our commitment to our people and the values that we all share. We are an equal opportunities employer and welcome applications from all sections of the community. Trust Housing Association is a Registered Scottish Charity - SC009086.
Customer Partner (Landlord) employer: Trust Housing Association Ltd
Contact Detail:
Trust Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Partner (Landlord)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Trust Housing Association. Understand their values and mission, especially how they support older people and communities. This will help you connect your experience with what they’re all about.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing management and customer service. Think about your past experiences with arrears management or anti-social behaviour and be ready to share specific examples that highlight your skills.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for delivering exceptional customer experiences shine through. Talk about why you love working in housing and how you can make a difference in the communities you’ll serve.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to Lorraine or Tracey. It’s a great way to show your appreciation and keep yourself fresh in their minds as they make their decision.
We think you need these skills to ace Customer Partner (Landlord)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about delivering exceptional customer experiences in housing management.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in the housing sector. Mention specific skills like arrears management or estate management that align with what we’re looking for.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website: Don’t forget to submit your application through our online form! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Trust Housing Association Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the housing sector, especially areas like arrears management and anti-social behaviour. Being able to discuss these topics confidently will show that you're not just interested in the role but also understand the challenges that come with it.
✨Show Your Passion
As a Customer Partner, you'll be the face of Trust to customers. Be prepared to share examples of how you've delivered exceptional customer service in the past. This is your chance to demonstrate your enthusiasm for helping others and making a difference in their lives.
✨Prepare for Hybrid Working Questions
Since this role involves a hybrid working model, think about how you manage your time and productivity when working from home. Be ready to discuss your strategies for staying organised and ensuring seamless communication with your team and customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training opportunities available, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.