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- Tasks: Design and improve services that make a real difference to people's lives.
- Company: Trust, an innovative national housing, care and support provider.
- Benefits: Flexible working, competitive salary, comprehensive benefits, and strong learning culture.
- Other info: Join a supportive environment with excellent career growth opportunities.
- Why this job: Shape services that genuinely improve lives while working collaboratively with diverse teams.
- Qualifications: Experience in service design or business analysis is a plus, but potential matters most.
The predicted salary is between 30000 - 40000 £ per year.
Trust has an exciting opportunity for a Service Design & Improvement Specialist to join the team!
Location: Flexible / Hybrid (Edinburgh, Glasgow or Wishaw with home working)
Hours: Permanent, full-time (35 hours per week)
Salary: Competitive - salary will be commensurate with experience.
About Trust
Trust is an innovative and forward-looking, national housing, care and support provider, supporting over 4,000 households across the length and breadth of the country.
About the Service Design & Improvement Specialist role:
We're looking for a talented Service Designer to help us design and continuously improve services that make a real difference to people's lives. This is a deliberately flexible, open level role. We're keen to hear from people with different strengths and levels of experience - whether your background is in service design or potentially business analysis.
Working collaboratively with customers, colleagues and partners, you'll help Trust improve how our services work, feel and perform - always putting people first.
What you'll do as our Service Design & Improvement Specialist:
- Design better services
- Design and improve services using human centred and systems thinking approaches
- Support service design activity from early discovery through to implementation
- Plan and facilitate workshops, codesign sessions and design sprints
- Carry out and support user research to understand needs, journeys, pain points and motivations
- Turn insight into practical solutions such as customer journeys, process maps, personas, service blueprints and improvement options
- Support ideation and the redesign of customer and colleague experiences.
- Document and improve processes and ways of working across Trust
- Analyse qualitative and quantitative data to identify issues, opportunities and priorities
- Work with service teams to codesign improvement plans and support delivery
- Support the development and use of performance measures and KPIs
- Help the organisation learn from customer feedback, complaints and insight
- Partner with teams across Trust to deliver shared priorities
- Champion a digital, data informed and evidence based approach
- Contribute to the development of service design and improvement tools, approaches and good practice
- Produce clear, accessible documentation, insights and recommendations
What you'll bring:
- Experience in service design and continuous improvement.
- Experience of business analysis would also be useful but not a requirement
- Understanding of human centred design, systems thinking or improvement methodologies
- Ability to analyse complex problems and identify practical, user focused solutions
- Experience of mapping customer journeys, services and business processes
- Confidence working collaboratively with a wide range of stakeholders
- Ability to facilitate workshops or structured improvement conversations
- Strong communication skills - written, verbal and interpersonal
- Comfort working with data and using insight to inform decisions
- Good digital skills and an openness to new ways of working
- Experience in the housing, care or support sector is welcome but not essential.
Benefits:
- Competitive salary (commensurate with experience)
- Highly flexible and hybrid working options
- A strong learning and development culture
- Competitive pension with salary sacrifices and generous annual leave
- A comprehensive benefits package including access to free counselling service and other well-being initiatives, 3x salary life insurance, employee discount scheme, cycle to work scheme etc.
- The chance to shape services that genuinely improve people's lives
If you feel you are the right candidate for this Service Design & Improvement Specialist role, then please click 'apply' now! All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. No agencies please. We are an equal opportunities employer and welcome applications from all sections of the community. Trust Housing Association is a registered Scottish Charity (SC009086).
Service Administrator - Working From Home in Midlothian employer: Trust Housing Association Limited
Contact Detail:
Trust Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Working From Home in Midlothian
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews like a pro! Research the company, understand their values, and think about how your skills can help them improve their services. We want you to shine and show them why you’re the perfect fit for the Service Design & Improvement Specialist role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We can’t stress enough how important it is to articulate your thoughts clearly and confidently when discussing your experience in service design.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. We believe that showing appreciation can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Service Administrator - Working From Home in Midlothian
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Service Design & Improvement Specialist role. We want to see how you can make a real difference in our services!
Showcase Your Experience: Don’t hold back on sharing your past experiences in service design or improvement. We love seeing examples of how you've tackled challenges and made an impact, so let us know what you've achieved!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read, so make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Trust Housing Association Limited
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand how Trust operates and what they stand for. This will help you align your answers with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in service design and improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the role, team dynamics, and how success is measured at Trust. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Yourself
Trust values diverse backgrounds and experiences, so don’t be afraid to let your personality shine through. Authenticity can set you apart from other candidates, so share your unique perspective on service design and improvement.