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- Tasks: Design and improve services that make a real difference to people's lives.
- Company: Trust, an innovative national housing, care and support provider.
- Benefits: Competitive salary, flexible working, strong learning culture, and comprehensive benefits package.
- Other info: Flexible hybrid working options and excellent career development opportunities.
- Why this job: Shape services that genuinely improve lives while working in a supportive environment.
- Qualifications: Experience in service design or business analysis; strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Trust has an exciting opportunity for a Service Design & Improvement Specialist to join the team!
Location: Flexible / Hybrid (Edinburgh, Glasgow or Wishaw with home working)
Hours: Permanent, full-time (35 hours per week)
Salary: Competitive - salary will be commensurate with experience.
About Trust
Trust is an innovative and forward-looking, national housing, care and support provider, supporting over 4,000 households across the length and breadth of the country.
About the Service Design & Improvement Specialist role:
We're looking for a talented Service Designer to help us design and continuously improve services that make a real difference to people's lives. This is a deliberately flexible, open level role. We're keen to hear from people with different strengths and levels of experience - whether your background is in service design or potentially business analysis.
Working collaboratively with customers, colleagues and partners, you'll help Trust improve how our services work, feel and perform - always putting people first.
What you'll do as our Service Design & Improvement Specialist:
- Design better services
- Design and improve services using human centred and systems thinking approaches
- Support service design activity from early discovery through to implementation
- Plan and facilitate workshops, codesign sessions and design sprints
- Carry out and support user research to understand needs, journeys, pain points and motivations
- Turn insight into practical solutions such as customer journeys, process maps, personas, service blueprints and improvement options
- Support ideation and the redesign of customer and colleague experiences.
- Document and improve processes and ways of working across Trust
- Analyse qualitative and quantitative data to identify issues, opportunities and priorities
- Work with service teams to codesign improvement plans and support delivery
- Support the development and use of performance measures and KPIs
- Help the organisation learn from customer feedback, complaints and insight
- Partner with teams across Trust to deliver shared priorities
- Champion a digital, data informed and evidence based approach
- Contribute to the development of service design and improvement tools, approaches and good practice
- Produce clear, accessible documentation, insights and recommendations
What you'll bring:
- Experience in service design and continuous improvement.
- Experience of business analysis would also be useful but not a requirement
- Understanding of human centred design, systems thinking or improvement methodologies
- Ability to analyse complex problems and identify practical, user focused solutions
- Experience of mapping customer journeys, services and business processes
- Confidence working collaboratively with a wide range of stakeholders
- Ability to facilitate workshops or structured improvement conversations
- Strong communication skills - written, verbal and interpersonal
- Comfort working with data and using insight to inform decisions
- Good digital skills and an openness to new ways of working
- Experience in the housing, care or support sector is welcome but not essential.
Benefits:
- Competitive salary (commensurate with experience)
- Highly flexible and hybrid working options
- A strong learning and development culture
- Competitive pension with salary sacrifices and generous annual leave
- A comprehensive benefits package including access to free counselling service and other well-being initiatives, 3x salary life insurance, employee discount scheme, cycle to work scheme etc.
- The chance to shape services that genuinely improve people's lives
If you feel you are the right candidate for this Service Design & Improvement Specialist role, then please click 'apply' now! All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. No agencies please. We are an equal opportunities employer and welcome applications from all sections of the community. Trust Housing Association is a registered Scottish Charity (SC009086).
Service Administrator (Homebased) in Midlothian employer: Trust Housing Association Limited
Contact Detail:
Trust Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator (Homebased) in Midlothian
✨Tip Number 1
Network like a pro! Reach out to people in the housing, care, and support sectors. Use LinkedIn to connect with current employees at Trust and ask them about their experiences. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. Think of examples from your past that showcase your service design and improvement experience. We want to hear how you’ve made a difference, so make it engaging and relatable!
✨Tip Number 3
Show off your passion for human-centred design! When you get the chance, share your thoughts on how you would approach improving services at Trust. This will demonstrate your enthusiasm and understanding of their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Service Administrator (Homebased) in Midlothian
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Service Design & Improvement Specialist role. We want to see how you can contribute to improving services that make a real difference!
Showcase Your Experience: Don’t hold back on sharing your past experiences in service design or improvement. Whether it’s through specific projects or roles, we love to see how you've tackled challenges and made an impact.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your ideas and experiences, as this reflects the strong communication skills we value.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Trust Housing Association Limited
✨Know Your Stuff
Before the interview, dive deep into Trust's mission and values. Understand their approach to service design and improvement. This will not only help you answer questions more effectively but also show your genuine interest in making a difference.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your skills in service design and continuous improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your impact.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about Trust's current projects or challenges they face in service design. This demonstrates your proactive mindset and eagerness to contribute to their goals.
✨Be Collaborative
Since the role involves working with various stakeholders, emphasise your teamwork skills. Share experiences where you've successfully collaborated with others to achieve a common goal, showcasing your ability to facilitate workshops and discussions.