At a Glance
- Tasks: Design and improve services that make a real difference to people's lives.
- Company: Join Trust, an innovative housing, care and support provider with a strong inclusive culture.
- Benefits: Enjoy flexible working, competitive salary, generous leave, and comprehensive well-being initiatives.
- Other info: Collaborate with diverse teams and contribute to meaningful change across the organisation.
- Why this job: Shape services that genuinely improve lives while developing your skills in a supportive environment.
- Qualifications: Experience in service design or business analysis is a plus, but potential is what matters most.
The predicted salary is between 30000 - 40000 € per year.
Trust has an exciting opportunity for a Service Design & Improvement Specialist to join the team! Learn more about the general tasks related to this opportunity below, as well as required skills.
Location: Flexible / Hybrid (Edinburgh, Glasgow or Wishaw with home working)
Hours: Permanent, full-time (35 hours per week)
Salary: Competitive - salary will be commensurate with experience. We welcome applications from candidates with a wide range of backgrounds and experience.
About Trust
Trust is an innovative and forward looking, national housing, care and support provider, supporting over 4,000 households across the length and breadth of the country. We're proud to be a Platinum Investors in People employer, known for our inclusive culture, strong values and commitment to learning, improvement and innovation.
About the Service Design & Improvement Specialist role:
We're looking for a talented Service Designer to help us design and continuously improve services that make a real difference to people's lives. This is a deliberately flexible, open level role. We're keen to hear from people with different strengths and levels of experience – whether your background in service design and potentially business analysis. The scope and complexity of the role will be shaped around your experience, skills and development goals.
Working collaboratively with customers, colleagues and partners, you'll help Trust improve how our services work, feel and perform – always putting people first.
What you'll do as our Service Design & Improvement Specialist:
- Design better services
- Design and improve services using human centred and systems thinking approaches
- Support service design activity from early discovery through to implementation
- Plan and facilitate workshops, codesign sessions and design sprints
- Carry out and support user research to understand needs, journeys, pain points and motivations
- Turn insight into practical solutions such as customer journeys, process maps, personas, service blueprints and improvement options
- Support ideation and the redesign of customer and colleague experiences.
- Document and improve processes and ways of working across Trust
- Analyse qualitative and quantitative data to identify issues, opportunities and priorities
- Work with service teams to codesign improvement plans and support delivery
- Support the development and use of performance measures and KPIs
- Help the organisation learn from customer feedback, complaints and insight
- Partner with teams across Trust to deliver shared priorities
- Champion a digital, data informed and evidence based approach
- Contribute to the development of service design and improvement tools, approaches and good practice
- Produce clear, accessible documentation, insights and recommendations
What you'll bring
We're interested in your capability and potential rather than a fixed set of qualifications. You may bring strengths in some, but not necessarily all, of the following:
- Experience in service design and continuous improvement. Experience of business analysis would also be useful but not a requirement
- Understanding of human centred design, systems thinking or improvement methodologies
- Ability to analyse complex problems and identify practical, user focused solutions
- Experience of mapping customer journeys, services and business processes
- Confidence working collaboratively with a wide range of stakeholders
- Ability to facilitate workshops or structured improvement conversations
- Strong communication skills – written, verbal and interpersonal
- Comfort working with data and using insight to inform decisions
- Good digital skills and an openness to new ways of working
- Experience in the housing, care or support sector is welcome but not essential.
Why Join Trust?
At Trust, you'll find a supportive, inclusive environment where people are encouraged to learn, experiment and make a positive difference. We offer:
- Competitive salary (commensurate with experience)
- Highly flexible and hybrid working options
- A strong learning and development culture
- Competitive pension with salary sacrifices and generous annual leave
- A comprehensive benefits package including access to free counselling service and other well-being initiatives, 3x salary life insurance, employee discount scheme, cycle to work scheme etc.
- The chance to shape services that genuinely improve people's lives
If you feel you are the right candidate for this Service Design & Improvement Specialist role, then please click ‘apply' now! We can only accept candidates residing in the UK who already have the right to work documents. All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry.
No agencies please. We are an equal opportunities employer and welcome applications from all sections of the community. Trust Housing Association is a registered Scottish Charity (SC).
Service Design & Improvement Specialist in Currie employer: Trust Housing Association Limited
Trust is an exceptional employer that fosters a supportive and inclusive work environment, encouraging employees to learn and innovate while making a meaningful impact on people's lives. With highly flexible hybrid working options, a strong commitment to professional development, and a comprehensive benefits package, Trust prioritises employee well-being and growth. Join us in shaping services that truly enhance the quality of life for our communities across Scotland.
Contact Detail:
Trust Housing Association Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Design & Improvement Specialist in Currie
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Trust and its values. Understand their approach to service design and improvement, and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've designed or improved services in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them memorable.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Service Design & Improvement Specialist in Currie
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Design & Improvement Specialist role. Highlight your relevant experience and skills that align with what we’re looking for, especially in service design and improvement.
Showcase Your Passion:Let us see your enthusiasm for making a difference! Share examples of how you've contributed to improving services or processes in previous roles. We love candidates who are genuinely excited about enhancing people's lives.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. This will help us understand your ideas and experiences better.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Trust Housing Association Limited
✨Know Your Service Design Basics
Before the interview, brush up on key concepts in service design and improvement. Understand human-centred design and systems thinking approaches, as these will likely be central to the role. Be ready to discuss how you've applied these principles in past experiences.
✨Prepare Real-Life Examples
Think of specific instances where you've designed or improved services. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly demonstrate your problem-solving skills and ability to work collaboratively with stakeholders.
✨Showcase Your Communication Skills
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've facilitated workshops or structured conversations in the past, as this will highlight your interpersonal skills.
✨Emphasise Your Data Savvy
Since the role involves analysing qualitative and quantitative data, be ready to talk about your experience with data analysis. Share examples of how you've used insights to inform decisions and drive improvements in services. This will show that you're comfortable working with data and can leverage it effectively.
