At a Glance
- Tasks: Design and improve services that make a real difference to people's lives.
- Company: Join Trust, an innovative housing, care and support provider with a strong inclusive culture.
- Benefits: Enjoy competitive salary, flexible working, and a comprehensive benefits package.
- Other info: Flexible hybrid working options and strong learning culture for personal growth.
- Why this job: Shape services that genuinely improve lives while working in a supportive environment.
- Qualifications: Experience in service design or business analysis is a plus, but potential is key.
The predicted salary is between 35000 - 45000 € per year.
Trust has an exciting opportunity for a Service Design & Improvement Specialist to join the team!
Location: Flexible / Hybrid (Edinburgh, Glasgow or Wishaw with home working)
Hours: Permanent, full-time (35 hours per week)
Salary: Competitive - salary will be commensurate with experience.
We welcome applications from candidates with a wide range of backgrounds and experience.
About Trust
Trust is an innovative and forward looking, national housing, care and support provider, supporting over 4,000 households across the length and breadth of the country. We’re proud to be a Platinum Investors in People employer, known for our inclusive culture, strong values and commitment to learning, improvement and innovation.
About the Service Design & Improvement Specialist role:
We’re looking for a talented Service Designer to help us design and continuously improve services that make a real difference to people’s lives. This is a deliberately flexible, open level role. We’re keen to hear from people with different strengths and levels of experience – whether your background is in service design or potentially business analysis. The scope and complexity of the role will be shaped around your experience, skills and development goals.
Working collaboratively with customers, colleagues and partners, you’ll help Trust improve how our services work, feel and perform – always putting people first.
What you’ll do as our Service Design & Improvement Specialist:
- Design better services
- Design and improve services using human centred and systems thinking approaches
- Support service design activity from early discovery through to implementation
- Plan and facilitate workshops, codesign sessions and design sprints
- Carry out and support user research to understand needs, journeys, pain points and motivations
- Turn insight into practical solutions such as customer journeys, process maps, personas, service blueprints and improvement options
- Support ideation and the redesign of customer and colleague experiences.
Drive improvement
- Document and improve processes and ways of working across Trust
- Analyse qualitative and quantitative data to identify issues, opportunities and priorities
- Work with service teams to codesign improvement plans and support delivery
- Support the development and use of performance measures and KPIs
- Help the organisation learn from customer feedback, complaints and insight
Work collaboratively
- Partner with teams across Trust to deliver shared priorities
- Champion a digital, data informed and evidence based approach
- Contribute to the development of service design and improvement tools, approaches and good practice
- Produce clear, accessible documentation, insights and recommendations
What you’ll bring
We’re interested in your capability and potential rather than a fixed set of qualifications. You may bring strengths in some, but not necessarily all, of the following:
- Experience in service design and continuous improvement. Experience of business analysis would also be useful but not a requirement
- Understanding of human centred design, systems thinking or improvement methodologies
- Ability to analyse complex problems and identify practical, user focused solutions
- Experience of mapping customer journeys, services and business processes
- Confidence working collaboratively with a wide range of stakeholders
- Ability to facilitate workshops or structured improvement conversations
- Strong communication skills – written, verbal and interpersonal
- Comfort working with data and using insight to inform decisions
- Good digital skills and an openness to new ways of working
- Experience in the housing, care or support sector is welcome but not essential.
Why Join Trust?
At Trust, you’ll find a supportive, inclusive environment where people are encouraged to learn, experiment and make a positive difference. We offer:
- Competitive salary (commensurate with experience)
- Highly flexible and hybrid working options
- A strong learning and development culture
- Competitive pension with salary sacrifices and generous annual leave
- A comprehensive benefits package including access to free counselling service and other well-being initiatives, 3x salary life insurance, employee discount scheme, cycle to work scheme etc.
- The chance to shape services that genuinely improve people’s lives
If you feel you are the right candidate for this Service Design & Improvement Specialist role, then please click ‘apply’ now!
We can only accept candidates residing in the UK who already have the right to work documents. All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry.
No agencies please
We are an equal opportunities employer and welcome applications from all sections of the community. Trust Housing Association is a registered Scottish Charity (SC009086).
Service Design & Improvement Specialist in Central employer: Trust Housing Association Limited
Trust is an exceptional employer that fosters a supportive and inclusive work environment, encouraging employees to learn, innovate, and make a meaningful impact in the housing, care, and support sector. With highly flexible hybrid working options, a strong commitment to professional development, and a comprehensive benefits package, Trust empowers its team members to thrive while shaping services that genuinely improve people's lives across Scotland.
Contact Detail:
Trust Housing Association Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Design & Improvement Specialist in Central
✨Tip Number 1
Network like a pro! Reach out to people in the housing, care, and support sectors. Attend events or webinars where you can meet potential colleagues or mentors. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your service design projects or any relevant work. This is your chance to demonstrate how you’ve made a difference in previous roles. Visuals can speak louder than words!
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and improvement. Think about how you can relate your experiences to Trust’s values and mission. We want to see your passion for making a positive impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining Trust and being part of our innovative team.
We think you need these skills to ace Service Design & Improvement Specialist in Central
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Design & Improvement Specialist role. Highlight your relevant experience and skills that align with what we’re looking for, like service design and improvement methodologies.
Showcase Your Passion:Let us see your enthusiasm for making a difference! Share examples of how you've used human-centred design or systems thinking in your previous roles. We love to see candidates who are genuinely excited about improving services.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experiences and ideas without having to decipher complex terms!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trust Housing Association Limited
✨Know Your Stuff
Before the interview, dive deep into Trust's mission and values. Understand their approach to service design and improvement. This will help you align your answers with what they truly care about, showing that you're not just another candidate.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your skills in service design and continuous improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the role, team dynamics, and how Trust measures success in service design. This shows your genuine interest and helps you gauge if the company is the right fit for you.
✨Be Collaborative
Since the role involves working with various stakeholders, demonstrate your collaborative spirit. Share experiences where you successfully partnered with others to achieve a common goal, highlighting your communication and facilitation skills.
