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- Tasks: As a Service Advisor, you'll support customers and manage sensitive information with excellent communication skills.
- Company: Join a supportive team that values cooperation and personal growth in a thriving local environment.
- Benefits: Enjoy 33 days of holiday, performance bonuses, and discounts on services, plus a pension scheme.
- Why this job: This role offers real job security, career progression, and a chance to make a difference for customers.
- Qualifications: You need at least 2 years of customer service experience and strong organisational skills.
- Other info: You'll receive comprehensive training, including a week at our residential induction academy.
The predicted salary is between 28800 - 43200 £ per year.
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We enjoy working together and can always rely on each other’s support.
We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
We are looking for aService Advisorwho has the ability to work to deadlines and handle sensitive and confidential information. You\’ll have excellent communication skills and experience in a selling/customer service environment.In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.
Join our friendly local team, and you\’ll soon discover that we\’ll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days\’ holiday, and other great benefits we\’ll give you the rewards you deserve.
- Are you a team player?
- Are you customer focused?
- Do you have great organisational skills?
- Are you capable of meeting tight deadlines?
- Can you drive the standard in customer care?
- Are you a strong, clear and comfortable communicator?
- Do you have a minimum of 2 years experience working in a customer service environment?
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
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Service Advisor employer: Trust Ford
Contact Detail:
Trust Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with our company culture and values. Since we emphasise teamwork and support, showcasing your ability to collaborate and communicate effectively during any interactions can set you apart.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Be ready to share specific examples of how you've handled sensitive situations or exceeded customer expectations in previous roles.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you manage deadlines and prioritise tasks. We value candidates who can handle multiple responsibilities while maintaining a high standard of customer care.
✨Tip Number 4
Prepare thoughtful questions about the role and our training programmes. This shows your enthusiasm for personal development and commitment to contributing positively to our team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've demonstrated excellent communication and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your ability to work under pressure, meet deadlines, and your commitment to providing exceptional customer care. Make sure to convey your team player attitude.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor.
How to prepare for a job interview at Trust Ford
✨Showcase Your Communication Skills
As a Service Advisor, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from your past experiences where you successfully handled customer inquiries or resolved issues.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous roles in customer service. Share specific instances where you went above and beyond for a customer, as this will show your commitment to providing exceptional service.
✨Demonstrate Team Spirit
Since the company values teamwork, be ready to talk about how you have collaborated with colleagues in the past. Mention any successful projects or initiatives that required cooperation and how you contributed to the team’s success.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle sensitive information. Think of scenarios where you had to meet tight deadlines or manage confidential data, and explain your approach and the outcomes.
