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- Tasks: As a Service Advisor, you'll support customers and ensure excellent service delivery.
- Company: Join a supportive team that values collaboration and personal growth.
- Benefits: Enjoy 33 days of holiday, performance bonuses, and discounts on services.
- Why this job: Be part of a thriving community with opportunities for career progression and development.
- Qualifications: Must have at least 1 year of customer service experience and strong communication skills.
- Other info: Includes a week-long training at our residential induction academy.
The predicted salary is between 28800 - 43200 £ per year.
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We enjoy working together and can always rely on each other’s support.
We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
We are looking for aService Advisorwho has the ability to work to deadlines and handle sensitive and confidential information. You\’ll have excellent communication skills and experience in a selling/customer service environment.In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.
Join our friendly local team, and you\’ll soon discover that we\’ll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days\’ holiday, and other great benefits we\’ll give you the rewards you deserve.
- Are you a team player?
- Are you customer focused?
- Are you an effective communicator?
- Can you drive the standard in customer care?
- Are you organised and able to work in a fast paced environment?
- Do you have a minimum of 1 year experience in a customer service face to face role?
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
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Service Advisor employer: Trust Ford
Contact Detail:
Trust Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the company culture and values. Since we emphasise teamwork and support, showcasing your ability to collaborate and communicate effectively during any interactions can set you apart.
✨Tip Number 2
Prepare examples from your previous customer service roles that highlight your problem-solving skills and ability to handle sensitive information. This will demonstrate your readiness for the responsibilities of a Service Advisor.
✨Tip Number 3
Engage with our social media platforms or community events if possible. This shows your genuine interest in our team and helps you understand our customer base better, which is crucial for the role.
✨Tip Number 4
During any interviews or discussions, express your enthusiasm for ongoing training and development. We value candidates who are eager to grow and contribute positively to our team and customers.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills that align with the role of a Service Advisor. Use specific examples to demonstrate your communication skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your commitment to customer care and how you can contribute to the team. Be sure to address why you are a good fit for their culture of cooperation and support.
Highlight Relevant Experience: In your application, emphasise your previous roles in customer service, particularly any face-to-face interactions. Discuss how these experiences have prepared you for the fast-paced environment of a Service Advisor.
Showcase Your Team Spirit: Demonstrate your ability to work as part of a team in your application. Share examples of how you've collaborated with colleagues to achieve common goals or improve customer satisfaction, reflecting the company's values of teamwork and support.
How to prepare for a job interview at Trust Ford
✨Show Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled difficult situations or gone above and beyond for customers, as this role requires excellent communication and a strong people background.
✨Demonstrate Team Spirit
Since the company values teamwork and support, be prepared to discuss how you work well in a team environment. Share instances where you've collaborated with colleagues to achieve a common goal or supported a teammate in need.
✨Be Organised and Prepared
The role requires someone who can handle deadlines and manage sensitive information. Show your organisational skills by arriving on time, bringing necessary documents, and being ready to discuss how you prioritise tasks in a fast-paced environment.
✨Express Enthusiasm and Commitment
Convey your passion for the role and the company during the interview. Discuss why you're excited about the opportunity and how you plan to contribute to the team's success, demonstrating your drive and commitment to customer care.
