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- Tasks: As a Service Advisor, you'll support customers and manage service operations.
- Company: Join TrustFord, a supportive network with a family-like atmosphere.
- Benefits: Enjoy 33 days holiday, performance bonuses, and a pension scheme.
- Why this job: Be part of a friendly team that values your growth and contributions.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Flexible working options and a commitment to diversity and inclusion.
Department: Aftersales, Service Advisor
Location: Ballymena
Salary Range: Hourly rate from £12.70 plus bonus, 33 days holiday, Life Assurance and other great Company benefits
Contract Type: Permanent
We enjoy working together and can always rely on each other's support. We like the people we work with and respect how good they are at their jobs. We're all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You'll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background, we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.
Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.
Are you a team player? Are you customer focused? Do you have great organisational skills? Can you drive the standard in customer care? Do you have customer service experience in a retail environment? Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.
For your first 5 days in the business, you'll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you'll learn all about our business before you start your new role.
Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone.
We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds. To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. All offers of employment are subject to a background check.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Service Advisor employer: Trust Ford
Contact Detail:
Trust Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and customer service best practices. Understanding the specific needs of customers in this sector will help you stand out during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle sensitive information and work effectively under pressure.
✨Tip Number 3
Research TrustFord's values and culture. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and the role, which can be invaluable when preparing for your interview.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: When filling out your application, make sure to detail your experience in customer service and any relevant selling roles. Use specific examples that demonstrate your ability to handle sensitive information and work to deadlines.
Showcase Communication Skills: Since excellent communication skills are crucial for a Service Advisor, provide examples of how you've effectively communicated with customers or team members in previous roles. This could include resolving conflicts or providing exceptional service.
Demonstrate Teamwork and Enthusiasm: The company values teamwork and a positive attitude. Include instances where you contributed to a team environment or went above and beyond to support colleagues or customers. This will show your commitment to being a team player.
Tailor Your Application: Make sure to tailor your application specifically for this role. Refer to the job description and align your skills and experiences with the requirements mentioned, such as organisational skills and customer care standards.
How to prepare for a job interview at Trust Ford
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to communicate effectively with customers is crucial. Prepare examples from your previous experience where you successfully resolved customer issues or enhanced their experience.
✨Demonstrate Team Spirit
This role requires a strong team player. Be ready to discuss how you've collaborated with colleagues in the past and contributed to a positive team environment. Highlight any specific instances where teamwork led to success.
✨Highlight Your Organisational Skills
The job involves handling sensitive information and meeting deadlines. Prepare to explain how you manage your time and prioritise tasks effectively, perhaps by sharing a situation where your organisational skills made a difference.
✨Express Enthusiasm for the Role
Show genuine interest in the position and the company. Research TrustFord and be prepared to discuss why you want to work there, what excites you about the role, and how you can contribute to their customer care standards.
