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- Tasks: Support customers and provide excellent service in a friendly team environment.
- Company: Join a supportive company that values teamwork and personal growth.
- Benefits: Enjoy 33 days holiday, performance bonuses, and a comprehensive training programme.
- Why this job: Make a real impact by helping customers and growing your career.
- Qualifications: Strong communication skills and experience in customer service or sales.
- Other info: Opportunities for progression and a fun, collaborative workplace.
The predicted salary is between 30000 - 42000 £ per year.
We enjoy working together and can always rely on each other’s support. We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background, we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.
Join our friendly local team, and you’ll soon discover that we’ll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we’ll give you the rewards you deserve.
Are you a team player? Are you customer focused? Do you have great organisational skills? Do you have customer service experience? Can you drive the standard in customer care? Do you have experience working within a main dealer?
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
Customer Service Advisor in Newtownabbey employer: Trust Ford
Contact Detail:
Trust Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at local events. They can give you the inside scoop on what it’s really like to work as a Customer Service Advisor and might even refer you directly.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with their values of teamwork and customer focus. We want to see your enthusiasm shine through!
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from your past roles that demonstrate your ability to handle sensitive information and meet deadlines. We love a candidate who can articulate their thoughts well!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining our friendly team and enjoying all those fantastic benefits we offer.
We think you need these skills to ace Customer Service Advisor in Newtownabbey
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and customer service background.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits there.
How to prepare for a job interview at Trust Ford
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and the specifics of the Customer Service Advisor role. Familiarise yourself with their products and services, as well as any recent news about the company. This will show that you’re genuinely interested and prepared.
✨Showcase Your People Skills
Since this role is all about customer service, be ready to share examples of how you've successfully handled customer interactions in the past. Think of specific situations where you demonstrated excellent communication skills, teamwork, and problem-solving abilities.
✨Demonstrate Enthusiasm
Let your passion for customer service shine through during the interview. Talk about what excites you about helping customers and how you can contribute to the team’s success. A positive attitude can go a long way in making a great impression.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re engaged and thinking about how you can fit into their culture.
