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- Tasks: Provide top-notch customer service via email, live chat, and phone for our German online channels.
- Company: Join Trust Ford, a supportive team with a strong network and opportunities for growth.
- Benefits: Enjoy 33 days annual leave, a pension scheme, and discounts on services and parts.
- Why this job: Be part of a thriving team in a rapidly growing eCommerce sector with real job security.
- Qualifications: Fluent in German, with good computer skills; experience with eCommerce platforms is a plus.
- Other info: Opportunity to volunteer for a charity and access to exclusive employee discounts.
The predicted salary is between 30000 - 42000 £ per year.
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German Speaking eCommerce Customer Service Advisor, Warrington
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Client:
Trust Ford
Location:
Warrington, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e2823295bd62
Job Views:
5
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
We enjoy working together and can always rely on each other’s support.
We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
We are looking for a German speaking eCommerce Customer Service Advisor with a passion for providing excellent service to our ecommerce team. Your primary role will be to deliver first-class customer service to current, prospective and new customers via all forms of online customer engagement. You will enjoy working closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering our local online markets.
ROLE & RESPONSILIBITIES:
- Deliver outstanding customer service by answering customer queries primarily via e-mail, live chat (tbc) and telephone (tbc) for our German online channels
- Resolving customer queries received through our German ebay, Amazon and ecommerce webshop
- Resolving and processing of returns, exchanges, and discrepancies within a timely manner
- Communicate with couriers with outbound / lost / damaged in transit shipments
- Co-ordinate orders on internal/external systems
- Co-ordinate with external ecommerce partners
ATTRIBUTES:
- Fluent in German (B1 or C1)
- Computer Skills – Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential
- Excellent attention to detail
- Ability to prioritise, multitask and react quickly to urgent enquiries
- Ability to communicate well with all internal departments
- Professional email and telephone manner
- Confidence to speak to a wide range of customers
- An interest or knowledge of vehicle car parts is desired
- Technical experience with e-commerce platforms (desired but not essential)
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
#J-18808-Ljbffr
German Speaking eCommerce Customer Service Advisor employer: Trust Ford
Contact Detail:
Trust Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking eCommerce Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the eCommerce platforms mentioned in the job description, like eBay and Amazon. Understanding how these platforms operate will give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident when communicating with customers.
✨Tip Number 3
Research Trust Ford and their values. Knowing about the company culture and what they stand for will allow you to tailor your conversations and demonstrate that you're a good fit for their team.
✨Tip Number 4
Prepare examples of how you've provided excellent customer service in the past. Being able to share specific experiences will highlight your skills and show that you can handle the responsibilities of the role effectively.
We think you need these skills to ace German Speaking eCommerce Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in eCommerce. Emphasise any language skills, particularly your fluency in German, and mention any familiarity with platforms like eBay or Amazon.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle queries effectively. Mention specific examples of how you've resolved customer issues in the past, and express your enthusiasm for working in a team-oriented environment.
Highlight Relevant Skills: In your application, clearly outline your computer skills, particularly with Microsoft Outlook and Excel. If you have experience with Zendesk or other eCommerce platforms, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at Trust Ford
✨Brush Up on Your German
Since this role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with customers.
✨Know the eCommerce Landscape
Familiarise yourself with popular eCommerce platforms like eBay and Amazon, especially their customer service processes. Understanding how these platforms operate will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or went above and beyond to assist a customer, as this will demonstrate your suitability for the role.
✨Research the Company Culture
Take some time to learn about the company's values and culture. Since they emphasise teamwork and support, be ready to discuss how you can contribute to a positive work environment and collaborate effectively with colleagues.
