Customer Service Advisor

Overview

Department: Aftersales • Location: Mallusk, Northern Ireland • Salary Range: Hourly rate from £13.00 plus 33 days holiday, Life Assurance and other great Company benefits • Contract Type: Permanent

We enjoy working together and can always rely on each other\’s support. We like the people we work with and respect how good they are at their jobs. We\’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You\’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You\’ll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you\’ll soon discover that we\’ll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days\’ holiday, and other great benefits we\’ll give you the rewards you deserve.

For your first 5 days in the business, you\’ll attend our residential induction academy. This is at a hotel in the heart of the Northampton countryside, where you\’ll learn about our business before you start your new role.

Responsibilities

• Are you a team player?
• Are you customer focused?
• Do you have great organisational skills?
• Can you drive the standard in customer care?
• Do you have aftersales experience within a franchised dealership?

Qualifications

• Ability to work to deadlines and handle sensitive/confidential information
• Excellent communication skills
• Experience in a selling/customer service environment
• Strong people skills, drive, commitment and enthusiasm
• Willingness to contribute to the team and customers

Additional Information

• In addition to a competitive salary, the right candidate will be offered: industry leading package, 33 days annual leave (including bank holidays) with leave purchase/sale scheme, bonus payments based on performance, pension scheme & Life Assurance, Ford Privilege vehicle purchase scheme, discounts on Service/Bodyshop/Parts, 1 day per year to volunteer for a charity, cycle to work, Perks at Work

Application details: When completing your application please give specific detail of your experience, skills and previous responsibilities relevant to the role. We blind recruit; our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

Additional notes: For your first 5 days in the business you will attend a residential induction academy. Our PPA and network groups support inclusivity and diversity. We welcome applications from everyone and work with Race, LGBTQ+, Disability and Gender Networks to increase applications from diverse backgrounds. To request adjustments, please ask during the application stage or contact the Recruitment Team. We are happy to discuss flexible working and will consider requests where possible. TrustFord is an equal opportunities employer and does not discriminate on grounds other than ability to carry out the job. All offers are subject to a background check. Vacancies may be redirected to the careers page for application.

To start the process click the Continue to Application or Login/Register to apply button below.