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For Companies At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic team environment.
- Company: Join TrustFord, a supportive and inclusive workplace with a family feel.
- Benefits: Earn £12.72 per hour plus bonuses, 33 days holiday, and great perks.
- Why this job: Make a real difference in customer care while growing your career.
- Qualifications: Strong communication skills and experience in customer service or sales.
- Other info: Enjoy comprehensive training, job security, and opportunities for progression.
Overview
Department: Aftersales, Service Advisor
Location: Knockmore Industrial Estate, Lisburn
Salary Range: Hourly rate from £12.72 plus bonus, 33 days holiday, Life Assurance and other great Company benefits
Contract Type: Permanent
We enjoy working together and can always rely on each other\’s support.
We like the people we work with and respect how good they are at their jobs. We\’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You\’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
What you\’ll do
We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You\’ll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm, along with willingness to contribute to your team and more importantly your customers.
Join our friendly local team, and you\’ll soon discover that we\’ll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days\’ holiday, and other great benefits we\’ll give you the rewards you deserve.
- Are you a team player?
- Are you customer focused?
- Do you have great organisational skills?
- Can you drive the standard in customer care?
- Do you have excellent customer service skills?
- Do you have experience in a fast paced environment?
- Are you competent working with various IT systems and packages?
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.
Benefits and additional detail
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
Application guidance
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.
Induction For your first 5 days in the business, you\’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you\’ll learn all about our business before you start your new role.
Equality, inclusion and flexible working
Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what… be it your race, ability, gender, or who you love. We welcome applications from everyone. We work with our colleague network Groups – including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
Happy to Talk Flexible Working – To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
All offers of employment are subject to a background check.
We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
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Customer Service Advisor employer: Trust Ford
Contact Detail:
Trust Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out TrustFord's values and how they treat their team. This will help you connect with the interviewers and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to shine in this area. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure to highlight your passion for customer service and teamwork. Employers love candidates who are excited about the role and ready to contribute to the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Be Specific About Your Experience: When filling out your application, make sure to highlight your relevant experience and skills. We want to see how your background aligns with the Customer Service Advisor role, so don’t hold back on those details!
Show Off Your Communication Skills: Since this role is all about customer interaction, let your communication skills shine through in your application. Use clear and concise language to demonstrate your ability to connect with customers effectively.
Emphasise Teamwork and Enthusiasm: We love team players! Make sure to mention any experiences where you’ve worked collaboratively or shown enthusiasm in a fast-paced environment. It’ll help us see how you can contribute to our friendly local team.
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensure it gets into the right hands. Plus, it’s super easy to navigate!
How to prepare for a job interview at Trust Ford
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Familiarise yourself with their customer service approach and be ready to discuss how your experience aligns with their expectations.
✨Showcase Your Skills
Prepare specific examples from your past roles that highlight your communication skills and ability to handle sensitive information. Think of situations where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Be a Team Player
Since they value teamwork, be prepared to discuss how you've collaborated with others in previous jobs. Share stories that demonstrate your commitment to supporting your colleagues and contributing to a positive work environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
