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- Tasks: Join our team as a Customer Service Advisor, supporting customers and ensuring excellent service.
- Company: Be part of a supportive social network that values teamwork and individual contributions.
- Benefits: Enjoy 33 days holiday, performance bonuses, and discounts on services and parts.
- Why this job: This role offers growth opportunities, comprehensive training, and a chance to make a real impact.
- Qualifications: Must have at least 1 year of experience in customer service and strong communication skills.
- Other info: You'll receive job security and the chance to volunteer for a charity each year.
The predicted salary is between 28800 - 43200 £ per year.
We enjoy working together and can always rely on each other’s support.
We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You\’ll have excellent communication skills and experience in a selling / customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.
Join our friendly local team, and you\’ll soon discover that we\’ll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance‑related bonus, 33 days\’ holiday, and other great benefits we\’ll give you the rewards you deserve.
- Are you a team player?
- Are you customer focused?
- Do you have Main Dealer experience?
- Do you have great organisational skills?
- Can you drive the standard in customer care?
- Do you have a minimum of 1 year experience in a Service Advisor role?
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer :
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
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Customer Service Advisor employer: Trust Ford
Contact Detail:
Trust Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our company culture and values. Since we emphasise teamwork and support, showcasing your ability to collaborate and communicate effectively during any interactions can set you apart.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Be ready to share specific examples of how you've handled sensitive situations or exceeded customer expectations in previous roles.
✨Tip Number 3
Demonstrate your enthusiasm for the role by asking insightful questions about our training programmes and career progression opportunities. This shows that you're not just looking for a job, but a long-term career with us.
✨Tip Number 4
If you have Main Dealer experience, make sure to mention it! This is a key requirement for the role, and sharing relevant experiences can help you stand out as a strong candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or sales. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to deliver excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills, team player mentality, and any relevant experience as a Service Advisor. Make sure to convey your commitment to providing outstanding customer care.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Trust Ford
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from your past experiences where you successfully resolved customer issues or improved service.
✨Highlight Teamwork Experience
Since the role emphasises being part of a supportive team, share specific instances where you collaborated with colleagues to achieve a common goal. This will show that you value cooperation and can contribute positively to the team dynamic.
✨Demonstrate Your Customer Focus
Prepare to discuss how you prioritise customer needs and ensure satisfaction. Think of examples where you went above and beyond for a customer, as this will illustrate your commitment to delivering an excellent customer service experience.
✨Be Ready to Discuss Organisational Skills
The job requires strong organisational skills, so be ready to talk about how you manage your time and tasks effectively. Share techniques you use to stay organised, especially in high-pressure situations, to show that you can handle deadlines and sensitive information.
