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- Tasks: Support customers through calls, emails, and texts while driving sales and service plans.
- Company: Join a supportive team at Trust Ford with a strong community vibe.
- Benefits: Enjoy 33 days annual leave, competitive salary, and perks like vehicle discounts.
- Why this job: Kickstart your career in a dynamic environment with real growth opportunities.
- Qualifications: 2 years of experience in a contact centre with sales and service skills.
- Other info: Hybrid working after probation with a focus on teamwork and development.
The predicted salary is between 30000 - 42000 £ per year.
We enjoy working together and can always rely on each other’s support. We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you and make sure you feel fully informed about the direction of the business and your role in it.
The in-house service centre fulfils the bookings and booking enquiry functions for our service centres located across our dealerships. Supporting both retail and commercial customers, the contact centre is predominantly a telephony based environment but will also deal with email and SMS Text enquiries. The department acts as both a sales and customer service team, accepting and handling inbound enquiries as well as telemarketing. Owing to the competitive nature of the market, the contact centre has increased its focus on outbound calling to capture customers and reduce customer attrition. The contact centre also plays a vital role in ‘customers for life' through the prospecting and selling of ‘service plans'. This is a great opportunity to come into a growing environment where opportunities to bring knowledge and experience are welcomed to help further develop the department.
Are you confident with all Microsoft Software? Are you driven in order to achieve set targets? Do you have both service and sales experience? Do you have 2 years experience within a similar role? Are you able to work effectively in a fast-paced environment? Do you have previous experience in a multiple channel contact centre?
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking to start your career in Trust Ford, please apply online.
This role is a 12 Month Fixed-Term Contract. This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
Aftersales Advisor - 12 Months Fixed Term Contract (Hybrid Working) employer: Trust Ford
Contact Detail:
Trust Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor - 12 Months Fixed Term Contract (Hybrid Working)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your service and sales experience, especially in a fast-paced environment like theirs.
✨Tip Number 3
Show off your tech skills! Since they’re looking for someone confident with Microsoft Software, be ready to discuss how you've used these tools in previous roles. Maybe even share a quick story about how you solved a problem using tech – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and helps keep you fresh in their minds as they make their decision.
We think you need these skills to ace Aftersales Advisor - 12 Months Fixed Term Contract (Hybrid Working)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love a bit of character, so don’t be afraid to show us who you are. Remember, we’re looking for someone who fits into our supportive and friendly team.
Tailor Your Application: Make sure to tailor your application to the Aftersales Advisor role. Highlight your relevant experience in customer service and sales, and how you can contribute to our thriving family. We want to see how you can help us achieve our goals!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to join our fantastic team at Trust Ford.
How to prepare for a job interview at Trust Ford
✨Know Your Stuff
Make sure you’re familiar with the company and its values. Research Trust Ford, their service offerings, and how they operate in the contact centre environment. This will show that you’re genuinely interested and prepared to contribute to their team.
✨Showcase Your Experience
Be ready to discuss your previous roles in customer service and sales. Highlight specific examples where you’ve successfully handled enquiries or achieved targets. This will demonstrate your capability to thrive in a fast-paced environment.
✨Practice Your Communication Skills
Since this role involves telephony and multi-channel communication, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as approachable and professional.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with what you’re looking for. Think about asking how the team collaborates or what success looks like in this position.
