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- Tasks: Manage customer accounts and provide tailored support to ensure satisfaction.
- Company: Trust Deed Scotland, experts in personalised debt advice.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference by helping clients navigate their financial challenges.
- Qualifications: Strong customer support skills and experience in account management.
- Other info: Join a supportive team dedicated to transparency and care.
The predicted salary is between 36000 - 60000 £ per year.
Trust Deed Scotland® specialises in providing tailored debt advice to individuals in Scotland based on affordability, lifestyle and specific needs. As experts in debt solutions, they prioritise personalised support to help customers navigate challenging financial situations. While offering fee‑based services, the company also ensures clients are informed of free resources, such as those available from MoneyHelper.org.uk. Their commitment lies in guiding customers with transparency and care.
This is a full‑time, on‑site role for a Customer Account Manager located in Glasgow. In this role you will manage customer accounts, provide tailored support and ensure the highest levels of customer satisfaction. You will engage with clients to understand their financial challenges, deliver advice and maintain positive client relationships, with a strong focus on delivering excellent service and meeting client needs effectively.
Qualifications
- Strong skills in customer satisfaction and customer support
- Proven experience in account management and relationship building
- Excellent communication abilities to engage effectively with clients
- Analytical skills to assess customer needs and provide appropriate solutions
- Ability to work collaboratively in an on‑site environment
- Detail‑oriented and organised approach to handling multiple accounts
- Previous experience in financial services or a similar sector is an advantage
Customer Account Manager in Glasgow employer: Trust Deed Scotland®
Contact Detail:
Trust Deed Scotland® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer satisfaction and account management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your analytical skills! When discussing your previous roles, highlight specific examples where you assessed customer needs and provided tailored solutions. This will demonstrate your ability to deliver excellent service, which is key for the Customer Account Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Customer Account Manager in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your experience in account management and customer satisfaction, as these are key for us at Trust Deed Scotland.
Showcase Your Communication Skills: Since this role involves engaging with clients, it's essential to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you would interact with customers.
Highlight Relevant Experience: If you've worked in financial services or a similar sector, make that stand out! We want to see how your background aligns with our mission of providing tailored debt advice.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role directly!
How to prepare for a job interview at Trust Deed Scotland®
✨Know Your Stuff
Before the interview, make sure you understand Trust Deed Scotland's mission and services. Familiarise yourself with their approach to debt advice and how they prioritise customer support. This will show that you're genuinely interested in the role and can engage meaningfully with clients.
✨Showcase Your Skills
Prepare specific examples from your past experiences that highlight your customer satisfaction skills and account management expertise. Think of situations where you successfully resolved client issues or built strong relationships. This will demonstrate your ability to meet client needs effectively.
✨Ask Thoughtful Questions
During the interview, don’t hesitate to ask questions about the company culture, team dynamics, and how they measure customer satisfaction. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Be Personable and Professional
Remember, this role is all about building relationships. Be friendly and approachable during the interview while maintaining professionalism. Show your potential employer that you can connect with clients on a personal level, which is crucial for a Customer Account Manager.
