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- Tasks: Assist the Colleague Services Team in delivering exceptional HR support and managing colleague projects.
- Company: Join Trust Alliance Group, a rapidly growing company focused on building trust between consumers and businesses.
- Benefits: Enjoy hybrid working, 26 days holiday, enhanced pension, and access to on-site facilities like a gym.
- Why this job: Be part of a dynamic team that values personal growth and champions a positive workplace culture.
- Qualifications: Ideal candidates are pursuing or hold a CIPD Diploma and have experience in HR assistance.
- Other info: We celebrate diversity and are committed to creating an inclusive environment for all.
The predicted salary is between 28000 - 39200 £ per year.
Job Description
Role: Colleague Assistant
Location: Daresbury, Warrington with hybrid working available
Salary: From £28,000 per annum dependent on skills, knowledge and experience
Contract Type: Permanent / 37.5 hours per week
Who are Trust Alliance Group:
Trust Alliance Group was formed in 2022 and comprises several businesses that were previously part of Ombudsman Services. The Energy Ombudsman, Communications Ombudsman, Internet Commission and POPLA are now separate business units within Trust Alliance Group.
To deliver on our purpose of building and maintaining trust between consumers and businesses, we're developing diverse capabilities and expertise in a range of areas including digital alternative dispute resolution and case management technology.
Purpose of Role:
As the HR Colleague Assistant you will assist the Colleague Services Team in providing high level service to all stakeholders and proactively identifying opportunities where the Colleague Team can add value and be involved in key people projects. You will continuously promote the Colleague Services Team through effective and professional delivery of colleague operational and project support.
You will have the opportunity to build your knowledge, skills and experience and put this into practice, supporting across a wide range of HR matters; ensuring our colleagues are engaged, high performing and demonstrate our core values and behaviours. You will have a broad remit with a focus on continuous improvement and colleague change. The role will require you to work at pace, aid the colleague value proposition, colleague experience and elevate the team brand.
Key Responsibilities:
- Deliver exceptional service to all colleagues' service customers, whether they are potential or existing colleagues.
- Maintain shared inboxes and respond to customer queries, transactions and requests effectively within SLAs set.
- Maintain and update issues by logging activity to support colleagues' service value-added data.
- Be proactive with change projects allocated by your manager to support delivery of the colleagues' agenda which will collaboratively shape the future of the organisation as we continue to improve the function.
- Provide support to the colleague services operations manager and the wider people team when required.
- Providing council to managers and key stakeholders on colleague related principles.
- Deliver colleague-related training sessions and onboarding sessions.
- Maintain the HR system and produce analysis reports for management as requested.
- Work with the colleagues' team to ensure all starter and leaver processes are completed within the system.
- Ensure all colleagues' files are reflective of any data cleanse and in line with GDPR compliance requirement.
- Work with the colleagues' team to develop and enhance MI, reports and dashboards, providing all management information reports in a professional consistent format.
- Administering the employee benefit and incentive schemes as appropriate.
- Align with teams and management to ensure values are lived.
- Champion a positive culture to enhance the business goals of being a great place to work, escalating all feedback from employees and acting on it to impact positive change.
- Holding focus groups where appropriate building trust with our employees and great relationships.
- Maintaining e-documentation and monitoring files within the system
Desired Background:
- Working knowledge of IT packages: Microsoft Office (Excel, Word, PowerPoint)
- HR systems knowledge would be beneficial.
- Working towards or holding Level 3/Level 5 CIPD Diploma.
- Experience operating as a Human Resource Assistant.
- Keen interest in People and championing better work and working lives.
- Providing high quality HR Systems Administration.
- Passion for personal and professional development.
- Interpersonal skills with a confident and friendly approach.
What else is on offer:
- Hybrid Working typically 3 days in the office subject to the needs of the business.
- 26 Days holiday plus Bank Holidays (pro rata).
- Enhanced contributory pension.
- On site facilities including subsidised restaurant, free gym, and free parking with access to EV chargers.
- Modern working space with bespoke facilities to encourage creativity and wellbeing.
- Learning opportunities and tools to support your professional and personal development.
- A career path that can offer opportunities across the wider business.
Diversity & Inclusion:
We celebrate the diversity of our working community, enjoying shared experiences and freedom to be ourselves. We're committed to fairness and equity for all ages, abilities, gender identities, races, beliefs, sexual orientations and statuses.
If you're excited by our mission, identify with who we're looking for and want to be part of our community we'd invite you to apply to join us.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Colleague Assistant employer: Trust Alliance Group
Contact Detail:
Trust Alliance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague Assistant
✨Tip Number 1
Familiarize yourself with the core values and behaviors of Trust Alliance Group. Understanding their mission to build trust between consumers and businesses will help you align your responses during interviews and demonstrate your commitment to their goals.
✨Tip Number 2
Highlight any experience you have in HR systems administration or customer service. Be prepared to discuss specific examples where you've successfully managed queries or supported colleagues, as this will showcase your ability to deliver exceptional service.
✨Tip Number 3
Showcase your proactive approach by preparing ideas for potential change projects you could contribute to. This demonstrates your initiative and willingness to be involved in shaping the future of the organization.
✨Tip Number 4
Emphasize your interpersonal skills and friendly approach. Since the role involves building relationships and championing a positive culture, being able to convey your ability to connect with others will be crucial in your discussions.
We think you need these skills to ace Colleague Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Colleague Assistant position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are most relevant to the role. Emphasize your HR experience, knowledge of IT packages, and any relevant qualifications like a CIPD Diploma.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for HR and your commitment to enhancing colleague experiences. Use specific examples from your past roles to demonstrate how you can add value to the Colleague Services Team.
Highlight Your Interpersonal Skills: In both your CV and cover letter, make sure to highlight your interpersonal skills and friendly approach. These are crucial for delivering exceptional service to colleagues and stakeholders.
How to prepare for a job interview at Trust Alliance Group
✨Show Your Passion for People
Make sure to express your keen interest in HR and how you champion better work environments. Share examples of how you've positively impacted colleagues in previous roles.
✨Demonstrate Your Organizational Skills
Highlight your ability to manage multiple tasks effectively, especially in maintaining shared inboxes and responding to queries. Prepare to discuss specific tools or methods you use to stay organized.
✨Be Ready to Discuss Change Management
Since the role involves supporting change projects, be prepared to talk about your experience with change management. Share instances where you've contributed to successful transitions or improvements.
✨Familiarize Yourself with HR Systems
If you have experience with HR systems, be ready to discuss it. If not, show your willingness to learn and adapt by mentioning any relevant IT skills, particularly with Microsoft Office.
