Client Care Coordinator in Durham

As a Client Care Coordinator (CCC), you will wear many hats. You may toggle between our Command Center where you will juggle communications and administrative tasks (e.g. teletriage, web chat, emails, medical record) or our Welcome Kiosk where you are responsible for one of the most important tasks at Truss Vet: creating a positive first impression. Whether a client is walking through our doors for the first time or connecting by phone, they experience a “magic moment” from that first interaction that sets the trajectory for the entirety of their clinical experience. Your job is to make it exceptional. This means greeting and answering questions with enthusiasm and empathy, adding clients to the waitlist, finding ways to help pet owners even if the conversation doesn’t translate to a clinic visit, and ensuring our queue management software is kept organized and accurate so the workday flows smoothly for the clinical team. You will play an integral role in making us one of the best clinics and best places to work on the planet. No pressure!

This is a Sunday-only position consisting of 12-hour shifts. Opportunities to pick up additional 12-hour shifts may be available as staffing needs arise but are not guaranteed.

You’re a great fit if:

• You have the unique ability to immediately connect with people and make them feel cared for through your trusting, professional, and empathetic demeanor.
• You have a growth mindset; you never stop learning, and you’re constantly looking for ways to advance yourself, your career, and your team.
• You want to work for a company that has a big vision and ambitious plans for growth, and you want to be a part of helping achieve that growth.
• You want to make a difference in the world, have an impact on people’s lives, and change the future of animal healthcare for the better.
• You love working in teams and find that you’re able to relate to people of all types; you avoid drama, gossip, and workplace politics.
• You’re willing to “get your hands dirty;” no task is beneath you.
• You provide energy to the people you’re around because you’re generally a happy, positive, optimistic person.
• You are trustworthy, reliable, and eligible for employment in the state of NC.
• You read our core values and they overlap with your personal values.

We believe in:

• Excellence in medicine and the highest reasonable standards of care.
• Providing our teams the resources to be happy and successful.
• That every pet deserves to live its best life.
• Going home on time.
• No abusive noncompetes.
• Building a supportive team that you want to hang out with even on your days off.
• Treating people like we want to be treated.
• Compensation and benefits that help people live well.
• Working hard and pursuing excellence while still having fun.
• No boarding, grooming, or on-calls!

Compensation & Benefits:

• Competitive salary.
• Commitment to professional and personal development through mentorship.
• Pet care discounts.

Truss Vet Core Values Statements:

• Dare to Care: Doing what is easy isn’t always right. Doing what is right isn’t always easy. So we show up. We give a sh!t. Even when clients don’t deserve our best, even when a conversation is uncomfortable, we approach situations with courage, empathy, and authenticity.
• The Details Matter: Our standards are reflected in every detail, and those details matter.
• Truss One Another: To be accountable to the success of the team means we’re accountable to the success of each other.
• Bowl Half Full: We see the good in others and in each other, we see opportunities in challenges.

If you’ve made it this far, and we can’t wait to meet you!