Maintenance Handyperson

The diversity of the product offering encompasses a 5 star accredited Forbes Resort, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort. The property is owned and managed by The Trump Organisation.

POSITION PURPOSE

The Handyman reports to the Assistant Director and is responsible for delivering first-line maintenance tasks raised through the work management system (ALICE), as well as supporting Planned Preventative Maintenance (PPM) schedules. The role also includes carrying out assigned Health & Safety duties across the 5-star golf and hotel resort, working flexibly to meet operational needs. In addition, the role requires a broad understanding of general facilities management activities, with the ability to support a range of tasks as required. The Handyman will work closely with Assistant Managers and the Director of Engineering & Security to ensure the smooth and safe operation of the resort.

ESSENTIAL FUNCTIONS

• React to requests from the ALICE /Management Team and other departments to assess and repair where possible, faults within all areas of the premises, including Heating Ventilation Air Conditioning (HVAC), lighting and small power issues, plumbing problems, and fire alarm testing.
• Check on frequently, all relevant requests in ALICE and complete on a timely basis.
• All planned Maintenance Work Tickets are to be taken from the ALICE system daily as necessary; they will be carried out effectively and efficiently and signed off on ALICE on completion.
• Complete all work tickets as required in a timely fashion.
• Prioritise all work schedules in accordance with guest needs.
• Undertake and record regular Planned Preventative Maintenance/Room maintenance program and Health and Safety schedules that include quarterly emergency lighting testing, lighting checks, temperature checks of water systems as specified in the site Water Risk Assessment, fire alarm testing, fire equipment checks, meter readings, running the generator, etc.
• Carry out Health and Safety testing to include the control of Legionella.
• Ensure that adequate protection is in place whilst carrying out all works, leaving areas clean and tidy on task completion.
• Be thoroughly familiar with all regulations regarding safety at work and observe these meticulously at all times.
• Ensure cleanliness of appearance and uniform particularly when working in guest rooms.
• Endeavour to promote a spirit of teamwork within the department.
• Maintain all stock areas in a systematic and tidy condition at all times; new stock stored as required in the correct location, and adequate notice given to Management for re-ordering purposes.
• Assist other engineers within the team, assist other departments within the resort, provide contractors with guidance if required and when necessary, provide support for the staff bus programme.
• Support Staff Accommodation Officer with maintenance requirements in all staff accommodation buildings.
• Carry out project-related works as and when necessary.
• Produce your own work in accordance with the quality guidelines.
• Complete all required relevant documentation including inspection results, surveys, material requisition, ALICE work tickets.
• Assist with the Conditions Team, in ensuring the standards of the asset are maintained to a high standard, which may include painting, carpet cleaning & window cleaning, where requested.
• Attend all training activities identified.
• Undertake any other duties required to contribute to the workflow of the department, in accordance with the business needs.

CANDIDATE SPECIFICATIONS & QUALIFICATION STANDARDS

• Must hold a full, clean driving licence.
• Must be able to speak, read, write, and understand English.
• Requires good communication skills, both verbal and written.
• To be self-motivated with the ability to work alone or as part of a team, demonstrating initiative at all times.
• Must have previous experience of working in a maintenance environment, preferably Hotels.
• Some understanding and awareness of HVAC systems, with the ability to fault find and resolve (Desirable, non-essential).
• Building Management System experience (Desirable, non-essential).
• Knowledge of safe systems of work (Essential), COSHH, and risk assessments (Desirable).
• Previous Fire Warden training advantageous.
• Take ownership of the designated role as part of the Hotel emergency evacuation procedure.
• Basic computer skills necessary for completion of duties (Use of iPad/phone/devices).
• Working knowledge of occupational safety and health.
• Requires manual dexterity to use and operate all necessary equipment, including various hand tools, electrical tools, test & inspection equipment.
• Able to perform ‘hands-on’ work.
• Must be able to work a flexible shift pattern, including early, back and night shifts.

BENEFITS

• Subsidised staff accommodation (if required).
• Access to a meal on duty in the staff canteen.
• Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
• Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
• Resort Facilities – use of the Spa, Gym and Golf facilities (subject to some restrictions).
• Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
• Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
• Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
• Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.