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- Tasks: Assist guests with concierge services and provide in-room dining during the night.
- Company: Join a prestigious hotel known for exceptional hospitality.
- Benefits: Subsidised accommodation, discounted rates, and access to resort facilities.
- Why this job: Gain valuable experience in a dynamic environment while helping guests enjoy their stay.
- Qualifications: Customer service experience and good communication skills required.
- Other info: Ongoing training and development opportunities available.
The predicted salary is between 12 - 16 £ per hour.
To assist guests with Concierge services during the night including luggage assistance for arriving and departing guests, tracing lost luggage, amending flight details, limo & transfer bookings, advice on local tourist attractions, answer guest questions and resolve guest problems in a friendly and obliging manner. To provide night in-room dining service from 23:00 – 06:00 on a daily basis.
- Take requests for Shuttles (transportation for guests within the resort) and action them.
- Advise guests on the local area (tourism or business locations, sights or events).
- Greet and welcome guests and direct them to Reception where you are to introduce the guest by name to the Receptionist.
- Assist both arriving and departing guests with baggage handling.
- Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
- Accurate knowledge of hotel facilities and services and answer guest questions and resolve guest problems.
- Perform basic Housekeeping and Handyman tasks i.e. changing towels, providing duvets.
- Make sure that the Hotel and its vehicles are pristine at all times.
Candidate Specification:
- Must be eligible to live and work in the UK.
- Previous customer service experience is desired.
- Previous experience in a hotel environment is desired.
- Requires good communication skills, both verbal and written.
- Driving License is essential.
Benefits include:
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
Seasonal Night Porter in Girvan employer: Trump Turnberry
Contact Detail:
Trump Turnberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Night Porter in Girvan
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities and services we offer. This way, when you're chatting with guests, you can confidently answer their questions and provide top-notch recommendations.
✨Tip Number 2
Practice your communication skills! Whether it's a friendly greeting or resolving a guest's issue, being clear and approachable is key. Try role-playing scenarios with friends to boost your confidence.
✨Tip Number 3
Show off your customer service experience! When you're networking or chatting with potential employers, share specific examples of how you've gone above and beyond for guests in the past. It’ll make you stand out!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your personality right from the start!
We think you need these skills to ace Seasonal Night Porter in Girvan
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for the team.
Tailor Your Application: Make sure to tailor your application to the Seasonal Night Porter role. Highlight any relevant customer service experience and mention specific skills that match the job description. This shows us that you've done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the best candidate for the job!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures it gets to the right people. Plus, it shows us that you're tech-savvy and know how to navigate online platforms.
How to prepare for a job interview at Trump Turnberry
✨Know Your Stuff
Familiarise yourself with the hotel’s facilities and services. Be ready to answer questions about local attractions and events, as guests will rely on you for recommendations. This shows that you’re proactive and genuinely interested in helping guests.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you’ve gone above and beyond for a customer. Highlighting your ability to resolve issues and provide excellent service will resonate well with the interviewers.
✨Practice Your Communication
Since good communication is key for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
✨Dress the Part
Even though it’s a night porter position, first impressions matter! Dress smartly for the interview to convey professionalism. It shows that you take the opportunity seriously and are ready to represent the hotel well.
