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- Tasks: Lead the concierge team to deliver exceptional luxury guest experiences.
- Company: Prestigious luxury hotel within a stunning 827-acre resort.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Why this job: Be the face of luxury hospitality and create unforgettable moments for guests.
- Qualifications: 5+ years in luxury hospitality with strong leadership and communication skills.
- Other info: Join a dynamic team and elevate your career in a world-class setting.
The predicted salary is between 36000 - 60000 £ per year.
The diversity of the product offering encompasses a Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort. The property is owned and managed by The Trump Organisation.
As the Head Concierge, you will be the ambassador of the hotel, responsible for overseeing the seamless delivery of concierge and porter services that epitomise the highest standards of luxury and guest satisfaction. You will lead the Concierge function and Porter teams, ensuring an impeccable arrival and departure experience, orchestrating personalised guest assistance and maintaining the prestige and tradition expected of a world-class establishment.
ESSENTIAL FUNCTIONS- Ensure every guest receives a warm, personalised, and discreet welcome reflective of a 5-star luxury environment.
- Provide expert local knowledge, tailored recommendations and exclusive access to events, dining, and transportation.
- Anticipate guest needs and resolve issues with discretion, professionalism, and poise.
- Liaise with VIP guests, celebrities, and high-profile clients with absolute confidentiality and tact.
- Maintain relationships with high-end suppliers, restaurants, and cultural venues to secure preferential treatment for guests.
- Lead, train, and motivate a team of porters and doormen to ensure polished service, immaculate grooming, and professional conduct at all times.
- Create rotas and allocate responsibilities to ensure optimal coverage for luggage assistance, guest arrival/departure and lobby presence.
- Oversee luggage handling, storage, and delivery procedures, ensuring safety and accuracy.
- Oversee the local and international shipping of guest luggage and parcels.
- Maintain a high standard of presentation across all front-of-house team members.
- Act as the primary liaison between the Concierge and other departments (e.g. Front Office, Housekeeping, Security).
- A warm, engaging, and confident personality with a genuine passion for delivering 5* service.
- Impeccable personal presentation and verbal communication skills.
- Fluency in English; additional languages are an advantage.
- Ability to remain calm, composed, and discreet under pressure.
- Minimum 5 years in luxury hospitality, with at least 2 years in a senior Concierge or supervisory role.
- Proven experience managing Porters, Doormen, or Bell Staff in a 5-star environment.
- Member of Les Clefs d'Or (preferred).
- Familiarity with hotel PMS (e.g. Opera) and concierge management systems.
Head Concierge in Girvan employer: Trump Turnberry
Contact Detail:
Trump Turnberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge in Girvan
✨Tip Number 1
Network like a pro! Connect with people in the luxury hospitality scene, especially those who work at high-end hotels. Attend industry events or join relevant online groups to get your name out there and learn about hidden job opportunities.
✨Tip Number 2
Show off your personality! When you get an interview, let your warm and engaging nature shine through. Remember, they’re looking for someone who can deliver that 5-star service, so be yourself and showcase your passion for hospitality.
✨Tip Number 3
Do your homework! Research the hotel and its offerings thoroughly. Knowing the ins and outs of the property will help you impress during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll have a better chance of standing out and getting noticed by the hiring team. Don’t miss out!
We think you need these skills to ace Head Concierge in Girvan
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the warm and engaging side of you that matches our 5-star service ethos. Don’t be afraid to share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury hospitality, especially any roles where you've led teams or provided exceptional guest service. We love seeing how your background aligns with the Head Concierge position, so be specific about your achievements!
Be Professional Yet Approachable: While we appreciate professionalism, we also value an approachable tone. Use clear and concise language, but feel free to inject a bit of warmth into your writing. Remember, you’re applying for a role where personal connections matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at this fantastic property!
How to prepare for a job interview at Trump Turnberry
✨Know Your Luxury Hospitality Inside Out
Make sure you brush up on your knowledge of luxury hospitality standards. Understand what sets a 5-star experience apart and be ready to discuss how you can deliver that level of service. Research the hotel’s offerings, local attractions, and any unique features that could impress guests.
✨Showcase Your People Skills
As the Head Concierge, you'll be dealing with VIPs and high-profile clients. Prepare examples of how you've successfully managed guest relations in the past. Highlight your ability to remain calm under pressure and your knack for anticipating guest needs—these are key traits they’ll be looking for.
✨Demonstrate Leadership Experience
Since this role involves leading a team, come prepared to discuss your leadership style. Share specific instances where you’ve trained or motivated staff to achieve exceptional service. They’ll want to see that you can inspire your team to maintain the high standards expected at a luxury establishment.
✨Practice Discretion and Confidentiality
Given the nature of the clientele, it’s crucial to convey your understanding of discretion. Prepare to talk about situations where you’ve handled sensitive information or dealt with high-profile guests. This will show that you respect their privacy and can handle the responsibilities of the role.
