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- Tasks: Welcome guests, resolve queries, and manage check-ins and check-outs.
- Company: Join the legendary team at Trump Turnberry, a premier hospitality destination.
- Benefits: Enjoy subsidised accommodation, meal perks, and discounts on stays and facilities.
- Why this job: Be part of an iconic hotel and deliver exceptional customer service.
- Qualifications: Friendly personality, IT skills, and a passion for hospitality.
- Other info: Ongoing training and development opportunities available.
The predicted salary is between 1300 - 1800 £ per month.
Trump Turnberry is ready to receive applications from exceptional, talented individuals who are eager to join our legendary team.
Position Purpose: To welcome guests to the Hotel, answer guest questions and resolve guest problems. To perform check-in, check-out duties and receive payments from guests. The position is available on a casual 'as and when' required basis.
Essential Functions:
- Ensure prompt, efficient and courteous reception of guests
- Record and administer arrivals and departures
- Communication and recording of complaints
- Be aware of daily functions, events, VIP and group arrivals
- Ensure guest’s immediate requirements are catered for and anticipate the needs of our guests
- Accurate receipt of payments from guests for their stay
Qualification Standards:
- Must be eligible to live and work in the UK
- The successful candidate will be polite and have a courteous manner with a friendly and welcoming personality
- You must be proficient in operating IT and online systems; previous experience with Opera would be advantageous
- Candidates must be passionate about delivering excellence in customer service
- Previous experience in Hospitality preferred but not essential
Benefits include:
- Subsidised staff accommodation (if required)
- Access to a meal on duty in the staff canteen
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop
- Resort Facilities – use of the Spa, Gym and Golf facilities (subject to some restrictions)
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available
Guest Services Agent in Girvan employer: Trump Turnberry
Contact Detail:
Trump Turnberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent in Girvan
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Trump Turnberry's services and facilities. This way, when you chat with guests, you can confidently answer their questions and show off your knowledge.
✨Tip Number 2
Practice your people skills! Being a Guest Services Agent means you'll be interacting with all sorts of guests. Work on being friendly and approachable, so they feel welcome and valued from the moment they arrive.
✨Tip Number 3
Show your passion for customer service! When you're in interviews or networking, share stories about times you've gone above and beyond for customers. It’ll help us see that you’re genuinely excited about delivering excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Services Agent in Girvan
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and welcoming personality shine through. We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter!
Tailor Your Application: Make sure to tailor your application to the Guest Services Agent role. Highlight any relevant experience in hospitality or customer service, and mention how you can contribute to making our guests' experiences exceptional.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people quickly. Plus, it shows you’re keen to join our legendary team!
How to prepare for a job interview at Trump Turnberry
✨Know the Hotel Inside Out
Before your interview, take some time to research Trump Turnberry. Familiarise yourself with its history, services, and any recent news. This will not only show your enthusiasm but also help you answer questions about why you want to work there.
✨Show Off Your Customer Service Skills
As a Guest Services Agent, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the role effectively.
✨Practice Common Interview Questions
Think about common interview questions related to hospitality and customer service. Questions like 'How would you handle a complaint?' or 'What does excellent customer service mean to you?' are likely to come up. Practising your answers can help you feel more confident.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the role is casual, showing that you take the interview seriously by dressing appropriately can set you apart from other candidates.