At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure smooth golf operations.
- Company: Join the prestigious Trump Organisation at a stunning 800-acre resort.
- Benefits: Enjoy subsidised accommodation, discounted rates, and access to resort facilities.
- Other info: Ongoing training and development opportunities available.
- Why this job: Be part of a dynamic team in a luxurious environment while enhancing guest experiences.
- Qualifications: Professional attitude and a passion for the leisure industry are essential.
The predicted salary is between 20000 - 25000 £ per year.
PROPERTY
The diversity of the product offering encompasses Hotel, spa, self‑catering apartments and group lodge accommodation across the grounds of the 800‑acre resort.
The property is owned and managed by The Trump Organisation.
POSITION PURPOSE
Under the guidance of the Golf Operations Supervisor, you will maintain the highest standards of professionalism in all aspects of Golf’s operations and assist in maintaining the smooth running of the Golf Department.
ESSENTIAL FUNCTIONS
- Ensure each guest is warmly welcomed to the Clubhouse by greeting guests before they reach the front steps and opening doors for guests.
- Assist guests with their luggage and golf bags when they arrive at the front door in their car.
- Golf Concierge establishes the guest's name and whether they are here to play golf or to use the facilities.
- Provide guests with verbal signage to all necessary areas of the Golf Department and assist on the Golfer’s Journey.
- Where appropriate, escort guests to the entrance of the main Clubhouse foyer.
- Establish if the Golfers have hired items requested and coordinate with the Golf Concierge Team to have these ready for the guest when they reappear from the Clubhouse.
- Assist with Tour Op buses.
Greet the guests as they leave the bus first, then help with the luggage and golf bags.
Manage the traffic of Tour Op buses and ensure no buses are parked in front of the main doors for longer than 15 minutes.
Longer drop-offs and pickups must happen in the layby and any long‑term parking must be done at the Caddie Shack car park, not in the main car park.
- Confirm the arriving guest’s caddie requirements and coordinate the information with the Caddie Master team.
- Maintain the storage of golf bags at the front door in game order, both before and after play, to ensure a clear understanding of whose bags belong to whom.
- Ensure constant communication with the 1st tees, Caddie Master, Ranger, Locker Room and Professional Shop staff. Radios with earpieces should be in use at all times.
- Time the games as they come off the course for future reference and to highlight any blockages immediately to the Ranger and Professional Shop.
- Where appropriate, monitor the Tag Marshal system and communicate with the Course Ranger to ensure any relevant action takes place.
- Inform guests of the club storage and drying facilities available in the Clubhouse and the limitations surrounding this in the hotel.
- QUALIFICATION STANDARDS
- Must be eligible to work within the UK.
- Demonstrate a professional manner at all times, particularly with regards to punctuality and manners.
- Must be willing to adhere to the immaculate grooming policy and strict uniform standards.
- Communicate effectively and clearly, using positive speech and body language at every opportunity.
- Previous experience within a golf or leisure environment is preferred but not essential.
- A strong desire to work within the leisure industry is essential.
Experience
Suitable, relevant experience in 5‑star resort/hotel. Or in dealing with the public.
Benefits
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme – discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates – discounted room rates at all Trump Properties.
- Uniforms – a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first‑class hospitality training & Apprenticeship programmes are available.
- Share of gratuities and service charge within Food and Beverage.
- Grooming
All employees must maintain a neat, clean and well‑groomed appearance per Trump Turnberry standards.
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Casual Golf Concierge in Girvan employer: Trump Turnberry
Trump Turnberry is an exceptional employer that offers a vibrant work culture focused on delivering 5-star service and creating memorable experiences for guests. With comprehensive benefits including subsidised accommodation, discounted rates at resort facilities, and ongoing training opportunities, employees are encouraged to grow and thrive in their roles. Located in a stunning setting, the company fosters strong professional relationships and values teamwork, making it an ideal place for those passionate about events and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Golf Concierge in Girvan
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Trump Turnberry. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Trump Turnberry
Don't be shy about reaching out to Trump Turnberry directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Golf Concierge in Girvan
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Trump Turnberry and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Trump Turnberry
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
