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- Tasks: Maximise spa revenue through scheduling, sales, and delivering five-star guest experiences.
- Company: Join the legendary team at Trump Turnberry, a premier luxury resort.
- Benefits: Enjoy subsidised accommodation, discounted meals, and access to resort facilities.
- Other info: Ongoing training and development opportunities available.
- Why this job: Be part of a dynamic environment where you can grow and develop your hospitality skills.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 20000 - 25000 £ per year.
Trump Turnberry is ready to receive applications from exceptional, talented individuals eager to join our legendary team.
Position Purpose
Spa Receptionists are responsible for maximising the revenue of the spa through effective scheduling, yield management and sales. This role ensures outstanding five-star guest relations, delivering brand standards at Spa Reception. Responsible for the guest’s arrival experience and maintaining high standards of guest expectations throughout their stay.
Essential Functions
- Maintain a treatment and retail knowledge with the ability to accurately describe benefits and prices.
- Upsell current spa promotions/packages whilst ensuring uptake is recorded accurately.
- Encourage clients to return by recommending an ongoing treatment programme, inviting guests to rebook.
- Maintain the highest standard of guest service by following Luxury Collection standards and displaying genuine care and attention to detail.
- Knowledge of up-to-date resort activities & all outlets within the resort.
- Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences.
- Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
Position Requirements
- Must be eligible to work within the UK.
- Must have strong English communication skills - both written and spoken.
- Must be passionate about providing excellent customer service to all.
- Previous experience of a role within a similar environment is preferred but not essential.
Benefits Include
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities - use of the Spa, Gym and Golf facilities (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company’s expense.
- Employee Assistance Programme - offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first class hospitality training & Apprenticeship programmes are available.
Compensation: To be discussed
Spa Receptionist in Girvan employer: Trump Turnberry - Spa
Contact Detail:
Trump Turnberry - Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist in Girvan
✨Tip Number 1
Get to know the spa inside out! Familiarise yourself with all the treatments and packages we offer. This way, when you chat with potential guests, you can confidently upsell and make their experience unforgettable.
✨Tip Number 2
Practice your communication skills! Since strong English is key, try role-playing with a friend or family member. This will help you feel more comfortable and articulate when speaking with guests during interviews.
✨Tip Number 3
Show your passion for customer service! During interviews, share stories about how you've gone above and beyond for customers in the past. We love to see that genuine care and attention to detail!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our legendary team at Trump Turnberry!
We think you need these skills to ace Spa Receptionist in Girvan
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for providing excellent customer service shine through. We want to see that you genuinely care about creating a five-star experience for our guests!
Be Detail-Oriented: Make sure to highlight your attention to detail in your application. Mention any experiences where you've maintained high standards or managed guest expectations, as this is key for the Spa Receptionist role.
Know Your Stuff: Familiarise yourself with spa treatments and retail offerings. In your application, demonstrate your knowledge of the benefits and prices of services, as this will show us you're ready to upsell and enhance guest experiences.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Trump Turnberry!
How to prepare for a job interview at Trump Turnberry - Spa
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with the spa’s treatments, services, and any current promotions. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role and ready to upsell effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond for a guest. This will demonstrate your passion for delivering five-star service, which is crucial for this role.
✨Practice Your Communication Skills
Since strong English communication skills are essential, practice speaking clearly and confidently about your experiences. You might even want to role-play common scenarios you could encounter as a Spa Receptionist, like greeting guests or explaining treatment options.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview, reflecting the luxury standards of the spa. This shows that you understand the brand and are ready to represent it well from day one.