At a Glance
- Tasks: Provide luxury reservation services and create personalised experiences for guests.
- Company: Join a prestigious resort known for exceptional hospitality and guest loyalty.
- Benefits: Enjoy subsidised accommodation, discounted rates, and access to resort facilities.
- Other info: Ongoing training and development opportunities available for career growth.
- Why this job: Be part of a dynamic team that creates memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 € per year.
To provide an efficient and friendly luxury reservation service, build and design individually tailored and personalized experiences for each guest creating memorable experiences and guest loyalty. Promoting all aspects of the Resort facilities confidently and passionately, maximizing revenues to achieve budgeted and forecasted targets.
JOB FUNCTIONS
- Provide a professional and timely response to all incoming telephone and email enquiries, ensuring that responses meet the department SOP.
- Efficiently handle high levels of sales enquiries for the individual traveler from various sources including phone calls, e-mails, booking agencies and third party booking websites.
- Prepare detailed, relevant, personalized high quality sales quotes for every enquiry in an extremely professional verbal or written manner.
- Accurately record all reservation details in various appropriate booking systems, including but not limited to bedrooms, golf, spa, outdoor activities, dining and transport.
- Correctly input all requirements of the booking systems such as rate codes, market codes, accounting instructions, operational directives, guest information, payments and correlation to source.
- Continue communication with all guests after initial booking is made and assist them to amend details or further build programmes and finalize details until day prior to arrival when accurate and informative reservation is handed over to Front Office to prepare for guests arrival.
- Maximize revenues and create additional revenues, by utilizing upselling techniques in all areas of the resort.
- Actively and consistently enroll Trump Card Privileges members to develop brand loyalty and to meet department targets.
- Ensure guest profiles are maintained, merged and updated on a regular basis to provide accurate Company, Agent and Individual Guest information at all times.
- Maintain high levels of selling and communication skills while promoting the Hotel, our Restaurants, Golf, Spa and Outdoor Activity facilities and all other services and products.
- Ensure that Forbes telephone & reservation standards are fully met, consistently and efficiently.
CANDIDATE SPECIFICATION
- Attention to detail and ability to multitask in a fast paced environment are essential.
- Must be able to confidently speak, read, write and understand the primary language(s) used in the workplace to facilitate the communication process.
- Requires strong communication skills, both verbal and written.
- Must have good mathematical skills.
- Candidate should be a customer service orientated people person.
- Must be self-disciplined when working alone although most tasks are performed in a team environment with the employee required to work very closely and efficiently with other members while willing to act as team leader and take initiative where required.
- Must possess proficient computational ability, including but not limited to use of Google Docs, Google Sheets and E-mail.
- Knowledge or experience of hotel operations and previous sales experience/familiarity of sales techniques would be an advantage.
- You must have a positive outlook and exude genuine warmth that leaves our guests looking forward to their Turnberry experience with positive anticipation following their interaction with you.
BENEFITS
- Subsidised staff accommodation (if required).
- Access to a staff meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
Compensation: To be discussed
Reservation Agent employer: Trump Turnberry - Resort Sales
At Trump Turnberry, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As a Reservation Agent, you will enjoy benefits such as subsidised accommodation, discounted rates for family and friends, and access to our luxurious resort facilities, all while being part of a dedicated team that creates memorable experiences for our guests. Join us in a role where your passion for hospitality and commitment to excellence will be recognised and rewarded.
Contact Detail:
Trump Turnberry - Resort Sales Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservation Agent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests, it’s crucial to sound confident and friendly. Try role-playing with a mate or even in front of a mirror to nail that perfect pitch.
✨Tip Number 3
Be ready to showcase your upselling techniques! Think of creative ways to promote the resort's facilities and services. Prepare some examples of how you could enhance a guest's experience through personalised recommendations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application:Make sure to customise your application for the Reservation Agent role. Highlight your relevant experience and skills that match the job description, especially your communication skills and attention to detail. We love seeing how you can fit into our team!
Be Professional Yet Friendly:Remember, we’re looking for someone who can provide a luxury service. Keep your tone professional but friendly in your written application. Show us that you can balance professionalism with warmth, just like you would with our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Trump Turnberry - Resort Sales
✨Know the Resort Inside Out
Before your interview, make sure you research the resort thoroughly. Familiarise yourself with all the facilities, services, and unique selling points. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Reservation Agent, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios, like handling a guest's inquiry or upselling a service, to showcase your skills during the interview.
✨Showcase Your Customer Service Experience
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to create memorable experiences for guests, as this aligns perfectly with the job's focus on guest loyalty.
✨Demonstrate Attention to Detail
Since the role requires meticulous attention to detail, be ready to discuss how you manage multiple tasks without compromising quality. You could mention specific tools or methods you use to stay organised and ensure accuracy in your work.
