At a Glance
- Tasks: Join us as a Spa Receptionist, managing bookings and ensuring a five-star guest experience.
- Company: Be part of the legendary Trump Turnberry team, known for luxury and exceptional service.
- Benefits: Enjoy subsidised accommodation, discounted meals, and access to spa and gym facilities.
- Other info: Ongoing training and development opportunities available, including apprenticeships.
- Why this job: This role offers a chance to develop hospitality skills in a stunning resort environment.
- Qualifications: Strong English communication skills are essential; previous experience is a plus but not required.
The predicted salary is between 24000 - 33600 £ per year.
Overview
Trump Turnberry is ready to receive applications from exceptional, talented individuals eager to join our legendary team.
POSITION PURPOSE
Spa Receptionists are responsible for maximising the revenue of the spa through effective scheduling, yield management and sales. As an Associate for the spa this role ensures outstanding five star guest relations, delivering luxury brand standards at Spa Reception. Responsible for the guest’s arrival experience and maintain high standards of guest expectations throughout their stay.
Essential Functions
- Maintain a treatment and retail knowledge with the ability to accurately describe benefits and prices.
- Up sell current spa promotions/packages whilst ensuring uptake is recorded accurately.
- Encourage clients to return by recommending an ongoing treatment programme, inviting guests to rebook.
- Maintain the highest standard of guest service by following 5* standards and displaying genuine care and attention to detail. Knowledge of up to date resort activities & all outlets within the resort.
- Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences.
- Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
Position Requirements
- Must be eligible to work within the UK.
- Must have strong English communications skills- both written and spoken.
- Must be passionate about providing excellent customer service to all.
- Previous experience of a role within a similar environment is preferred but not essential.
Benefits
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities.(subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company\'s expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training &Apprenticeship programmes are available.
Spa Receptionist - Trump Turnberry - Spa in Girvan employer: Trump Turnberry Golf and Spa
At Trump Turnberry, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values outstanding guest service and employee development. Our Spa Receptionists enjoy a range of benefits including subsidised accommodation, discounted rates at our luxurious facilities, and access to ongoing training programmes that foster personal and professional growth. Join us in delivering five-star experiences while working in a stunning location that embodies luxury and hospitality.
Contact Details:
Trump Turnberry Golf and Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist - Trump Turnberry - Spa in Girvan
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Trump Turnberry Golf and Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Trump Turnberry Golf and Spa
Don't be shy about reaching out to Trump Turnberry Golf and Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Receptionist - Trump Turnberry - Spa in Girvan
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Trump Turnberry Golf and Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Trump Turnberry Golf and Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
