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- Tasks: Join us as a Spa Receptionist, managing bookings and ensuring a five-star guest experience.
- Company: Be part of the legendary Trump Turnberry team, known for luxury and exceptional service.
- Benefits: Enjoy subsidised accommodation, discounted meals, and access to spa and gym facilities.
- Why this job: This role offers a chance to develop hospitality skills in a stunning resort environment.
- Qualifications: Strong English communication skills are essential; previous experience is a plus but not required.
- Other info: Ongoing training and development opportunities available, including apprenticeships.
The predicted salary is between 24000 - 33600 £ per year.
Trump Turnberry is ready to receive applications from exceptional, talented individuals eager to join our legendary team.
POSITION PURPOSE
Spa Receptionists are responsible for maximising the revenue of the spa through effective scheduling, yield management and sales. As an Associate for the spa this role ensures outstanding five star guest relations, delivering luxury brand standards at Spa Reception. Responsible for the guest’s arrival experience and maintain high standards of guest expectations throughout their stay.
ESSENTIAL FUNCTIONS
* Maintain a treatment and retail knowledge with the ability to accurately describe benefits and prices.
* Up sell current spa promotions/packages whilst ensuring uptake is recorded accurately.
* Encourage clients to return by recommending an ongoing treatment programme, inviting guests to rebook.
* Maintain the highest standard of guest service by following 5* standards and displaying genuine care and attention to detail. Knowledge of up to date resort activities & all outlets within the resort.
* Obtain and accurately record all relevant guest information including contact details, credit card details and requests/preferences.
* Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.
Position Requirements
* Must be eligible to work within the UK.
* Must have strong English communications skills- both written and spoken.
* Must be passionate about providing excellent customer service to all.
* Previous experience of a role within a similar environment is preferred but not essential.
Benefits include
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme – discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities. (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates – discounted room rates at all Trump Properties.
- Uniforms – a uniform will be provided, and items will be laundered at the Company\’s expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
Spa Receptionist - Trump Turnberry - Spa employer: Trump Turnberry Golf and Spa
Contact Detail:
Trump Turnberry Golf and Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist - Trump Turnberry - Spa
✨Tip Number 1
Familiarise yourself with the luxury spa industry and the specific services offered at Trump Turnberry. Understanding their unique offerings will help you engage confidently with guests and demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-play scenarios where you handle guest inquiries or complaints to showcase your ability to maintain high standards of service under pressure.
✨Tip Number 3
Network with current or former employees of Trump Turnberry, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on current spa trends and treatments. Being knowledgeable about popular services can help you suggest upsells effectively and show your enthusiasm for the role during interviews.
We think you need these skills to ace Spa Receptionist - Trump Turnberry - Spa
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Spa Receptionist. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Compelling CV: Create a CV that showcases your customer service experience, communication skills, and any relevant roles in hospitality. Use clear headings and bullet points for easy readability, and ensure it reflects your passion for providing excellent service.
Write a Personalised Cover Letter: Draft a cover letter that expresses your enthusiasm for the position at Trump Turnberry. Mention specific aspects of the spa and its values that resonate with you, and explain how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a role in a luxury environment.
How to prepare for a job interview at Trump Turnberry Golf and Spa
✨Know Your Spa Treatments
Familiarise yourself with the various treatments and services offered at the spa. Be prepared to discuss their benefits and prices, as this knowledge will help you engage with guests and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations and ensured guest satisfaction, as this role requires a strong focus on delivering five-star service.
✨Demonstrate Sales Acumen
Be ready to discuss how you would upsell spa promotions and packages. Think of strategies you could use to encourage clients to return for ongoing treatments, as revenue maximisation is a key part of the Spa Receptionist role.
✨Research Trump Turnberry
Learn about Trump Turnberry's brand values and standards. Understanding the resort's offerings and its commitment to luxury will allow you to align your answers with their expectations and show that you're genuinely interested in being part of their team.
