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- Tasks: Lead the concierge team to deliver top-notch guest experiences in a luxury hotel.
- Company: Join Trump Turnberry, a prestigious resort known for its exceptional service and stunning surroundings.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development in luxury hospitality.
- Why this job: Be the face of luxury, working with VIPs and creating unforgettable experiences for guests.
- Qualifications: 5+ years in luxury hospitality, with strong leadership skills and a passion for service excellence.
- Other info: Fluency in English is essential; additional languages are a plus!
The predicted salary is between 48000 - 72000 £ per year.
PROPERTY The diversity of the product offering encompasses a Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort. The property is owned and managed by The Trump Organisation.
Position Purpose
As the Head Concierge, you will be the ambassador of the hotel, responsible for overseeing the seamless delivery of concierge and porter services that epitomise the highest standards of luxury and guest satisfaction. You will lead the Concierge function and Porter teams, ensuring an impeccable arrival and departure experience, orchestrating personalised guest assistance and maintaining the prestige and tradition expected of a world-class establishment.
Essential Functions
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Ensure every guest receives a warm, personalised, and discreet welcome reflective of a 5-star luxury environment.
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Provide expert local knowledge, tailored recommendations and exclusive access to events, dining, and transportation.
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Anticipate guest needs and resolve issues with discretion, professionalism, and poise.
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Liaise with VIP guests, celebrities, and high-profile clients with absolute confidentiality and tact.
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Maintain relationships with high-end suppliers, restaurants, and cultural venues to secure preferential treatment for guests.
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Lead, train, and motivate a team of porters and doormen to ensure polished service, immaculate grooming, and professional conduct at all times.
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With the Front Office Manager and Duty Manager, create rotas and allocate responsibilities to ensure optimal coverage for luggage assistance, guest arrival/departure and lobby presence.
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Oversee luggage handling, storage, and delivery procedures, ensuring safety and accuracy.
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Oversee the local and international shipping of guest luggage and parcels.
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Maintain a high standard of presentation across all front-of-house team members.
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Act as the primary liaison between the Concierge and other departments (e.g. Front Office, Housekeeping, Security).
Candidate Specification
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A warm, engaging, and confident personality with a genuine passion for delivering 5* service.
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Impeccable personal presentation and verbal communication skills.
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Fluency in English; additional languages are an advantage.
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Ability to remain calm, composed, and discreet under pressure.
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Minimum 5 years in luxury hospitality, with at least 2 years in a senior Concierge or supervisory role.
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Proven experience managing Porters, Doormen, or Bell Staff in a 5-star environment.
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Member of Les Clefs d\’Or (preferred).
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Familiarity with hotel PMS (e.g. Opera) and concierge management systems.
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Head Concierge - Trump Turnberry - Front Office employer: Trump Turnberry Golf and Spa
Contact Detail:
Trump Turnberry Golf and Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge - Trump Turnberry - Front Office
✨Tip Number 1
Network with professionals in the luxury hospitality sector. Attend industry events or join relevant online forums to connect with current or former employees of Trump Turnberry. This can provide you with insider knowledge and potentially a referral.
✨Tip Number 2
Familiarise yourself with the local area and its high-end offerings. Being able to discuss exclusive dining, entertainment, and cultural experiences will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully managed a team in a high-pressure environment. Highlight how you motivated your team to deliver exceptional service.
✨Tip Number 4
Prepare to discuss your approach to guest relations, especially with VIPs and celebrities. Share specific examples of how you've handled sensitive situations with discretion and professionalism in previous roles.
We think you need these skills to ace Head Concierge - Trump Turnberry - Front Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality, particularly any roles related to concierge services. Emphasise your leadership skills and any specific achievements that demonstrate your ability to deliver exceptional guest experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing 5-star service and detail how your background aligns with the responsibilities of the Head Concierge role. Mention your familiarity with high-end suppliers and your experience managing teams in a luxury environment.
Showcase Your Local Knowledge: Since the role requires expert local knowledge, consider including examples of your familiarity with the area, such as recommendations for dining, events, or cultural venues. This will demonstrate your readiness to provide tailored guest assistance.
Highlight Communication Skills: Given the importance of communication in this role, ensure you showcase your verbal communication skills in both your CV and cover letter. If you speak additional languages, be sure to mention them, as they can be a significant advantage.
How to prepare for a job interview at Trump Turnberry Golf and Spa
✨Showcase Your Luxury Service Experience
Make sure to highlight your previous experience in luxury hospitality, especially any roles where you provided concierge services. Share specific examples of how you went above and beyond for guests, as this will demonstrate your capability to deliver the high standards expected at Trump Turnberry.
✨Demonstrate Local Knowledge
Prepare to discuss your knowledge of the local area, including exclusive dining options, events, and attractions. Being able to provide tailored recommendations will show that you understand the role's requirements and can enhance the guest experience.
✨Exude Confidence and Professionalism
As the Head Concierge, you'll be the face of the hotel. Practice your verbal communication skills and ensure your personal presentation is impeccable. This will help convey the warm and engaging personality that the role demands.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations with discretion and poise. Think of examples from your past where you successfully resolved guest issues or managed a team under pressure, as these will illustrate your problem-solving skills and leadership qualities.
