Front Office Duty Manager - Trump Turnberry - Front Office

Position Purpose

To ensure the professional and effective running of the day-to-day Rooms Operation in accordance with all Service Standards and in line with Trump Hotels Policies and Procedures. Responsible for short and long-term planning and day-to-day operations of rooms and related areas.

Essential Functions

• Act as Manager on Duty (responsible for the hotel in the absence of the General Manager) and assist with guest complaints and security issues (incidents, accidents, loss & damages) as required
• To ensure that all services offered Front of House are always available and are carried out with the utmost efficiency and courtesy to brand standards
• Assist in the day to day operation of the Front of House, ensuring prompt, efficient and courteous interactions
• To have presence in the Lobby and meet/welcome regular and VIP Guests
• To liaise closely with all departments with regard to servicing and handling of incoming groups, VIP’s etc
• Coordinate and supervise the operational activities of the Front of House Ambassadors
• Handle all billing inquiries at the desk and maintain your own float
• Ensure you are aware of all Trump Hotels standards and that they are adhered to at all times
• Be responsible for developing, training and coaching new and existing staff members to Trump Hotels standards

Candidate Specification

• Must be eligible to live and work within the UK
• Excellent written and spoken communication is essential
• Previous experience within 5* Front Office environment is desired
• Previous supervisory experience is essential
• Good knowledge of opera is desired

BENEFITS

• Subsidised staff accommodation (if required).
• Access to a meal on duty in the staff canteen.
• Turnberry Friends & Family Rooms Programme – discounted room rates at Trump Turnberry, available to you and your family.
• Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
• Resort Facilities – use of the Spa, Gym and Golf facilities. (subject to some restrictions).
• Trump Hotels Associate and Friends & Family Rates – discounted room rates at all Trump Properties.
• Uniforms – a uniform will be provided, and items will be laundered at the Company\’s expense.
• Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
• Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.