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- Tasks: Manage daily hotel operations and ensure top-notch guest experiences.
- Company: Join the prestigious Trump Turnberry, known for luxury and exceptional service.
- Benefits: Enjoy subsidised accommodation, discounted rates, and access to resort facilities.
- Why this job: Be part of a dynamic team in a vibrant environment with growth opportunities.
- Qualifications: Must have supervisory experience and excellent communication skills.
- Other info: Ongoing training and development programmes available for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Position Purpose: To ensure the professional and effective running of the day-to-day Rooms Operation in accordance with all Service Standards and in line with Trump Hotels Policies and Procedures. Responsible for short and long-term planning and day-to-day operations of rooms and related areas.
Essential Functions:
- Act as Manager on Duty (responsible for the hotel in the absence of the General Manager) and assist with guest complaints and security issues (incidents, accidents, loss & damages) as required.
- Ensure that all services offered Front of House are always available and are carried out with the utmost efficiency and courtesy to brand standards.
- Assist in the day-to-day operation of the Front of House, ensuring prompt, efficient and courteous interactions.
- Have presence in the Lobby and meet/welcome regular and VIP Guests.
- Liaise closely with all departments regarding servicing and handling of incoming groups, VIPs, etc.
- Coordinate and supervise the operational activities of the Front of House Ambassadors.
- Handle all billing inquiries at the desk and maintain your own float.
- Ensure awareness of all Luxury Collection & Trump Hotels standards and adherence at all times.
- Be responsible for developing, training and coaching new and existing staff members to Luxury Collection & Trump Hotels standards.
Candidate Specification:
- Must be eligible to live and work within the UK.
- Excellent written and spoken communication is essential.
- Previous experience within a 5* Front Office environment is desired.
- Previous supervisory experience is essential.
- Good knowledge of Opera is desired.
Benefits:
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
Duty Manager - Trump Turnberry - Front Office employer: Trump Turnberry Golf and Spa
Contact Detail:
Trump Turnberry Golf and Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Trump Turnberry - Front Office
✨Tip Number 1
Familiarise yourself with Trump Hotels' service standards and policies. Understanding their brand ethos will not only help you align your approach during interviews but also demonstrate your commitment to their values.
✨Tip Number 2
Network with current or former employees of Trump Turnberry. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage in your application process.
✨Tip Number 3
Prepare to discuss your previous supervisory experiences in detail. Be ready to share specific examples of how you've handled guest complaints or operational challenges, as this will showcase your problem-solving skills.
✨Tip Number 4
Demonstrate your knowledge of the Opera system if you have experience with it. Highlighting your technical skills can set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Duty Manager - Trump Turnberry - Front Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a 5-star Front Office environment. Emphasise any supervisory roles and specific achievements that align with the responsibilities of a Duty Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Trump Hotels' standards. Mention your ability to handle guest complaints and your experience in training staff, as these are key aspects of the role.
Highlight Communication Skills: Since excellent written and spoken communication is essential, ensure your application reflects this. Use clear, concise language and check for any grammatical errors to demonstrate your attention to detail.
Showcase Relevant Software Knowledge: If you have experience with Opera or similar hotel management software, make sure to mention it. This will show that you are prepared to hit the ground running in the role.
How to prepare for a job interview at Trump Turnberry Golf and Spa
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be responsible for overseeing the Front Office operations. Be prepared to discuss your previous supervisory experiences and how you've effectively managed teams in high-pressure situations.
✨Demonstrate Customer Service Excellence
Since guest satisfaction is paramount, share specific examples of how you've handled guest complaints or difficult situations in the past. Highlight your ability to maintain professionalism and courtesy under pressure.
✨Familiarise Yourself with Hotel Standards
Make sure you know the Luxury Collection and Trump Hotels standards inside out. Research their service ethos and be ready to explain how you would uphold these standards in your role.
✨Prepare Questions for the Interviewers
Engage your interviewers by asking insightful questions about the hotel's operations, team dynamics, and expectations for the Duty Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
