At a Glance
- Tasks: Assist guests with concierge services and provide in-room dining during the night.
- Company: Join a prestigious hotel known for its exceptional service and hospitality.
- Benefits: Subsidised accommodation, discounted rates, and access to resort facilities.
- Other info: Enjoy ongoing training and development opportunities in a dynamic environment.
- Why this job: Be the friendly face that makes guests feel welcome and supported at night.
- Qualifications: Customer service experience and good communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
To assist guests with concierge services during the night including luggage assistance for arriving and departing guests, tracing lost luggage, amending flight details, limo & transfer bookings, advice on local tourist attractions, answer guest questions and resolve guest problems in a friendly and obliging manner.
To provide night in-room dining service from 23:00 - 06:00 on a daily basis. Take requests for Shuttles (transportation for guests within the resort) and action them. Advise guests on the local area (tourism or business locations, sights or events). Greet and welcome guests and direct them to Reception where you are to introduce the guest by name to the Receptionist.
Assist both arriving and departing guests with baggage handling. Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles. Accurate knowledge of hotel facilities and services and answer guest questions and resolve guest problems. Perform basic Housekeeping and Handyman tasks i.e. changing towels, providing duvets. Make sure that the Hotel and its vehicles are pristine at all times. Assist with any other duties on nightshift to support the night team operations.
Candidate Specification
- Must be eligible to live and work in the UK
- Previous customer service experience is desired
- Previous experience in a hotel environment is desired
- Requires good communication skills, both verbal and written
- A driving license is essential
Benefits
- Subsidised staff accommodation (if required)
- Access to a meal on duty in the staff canteen
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop
- Resort Facilities - use of the Spa, Gym and Golf facilities (subject to some restrictions)
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available
Compensation: To be discussed
Night Porter employer: Trump Turnberry - Front Office
At Trump Turnberry, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and guest satisfaction. Our Night Porters enjoy unique benefits such as subsidised accommodation, discounted rates at our luxurious facilities, and ongoing training opportunities to foster personal and professional growth. Located in a stunning resort setting, employees can take advantage of our world-class amenities while providing memorable experiences for our guests.
Contact Details:
Trump Turnberry - Front Office Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities and services so you can impress guests with your knowledge. This will help you answer questions confidently and resolve any issues that come your way.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests all night, being friendly and approachable is key. Try role-playing scenarios with friends or family to get comfortable with different guest requests.
✨Tip Number 3
Show off your customer service experience! When chatting with potential employers, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to providing top-notch service.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly gives you a better chance of standing out. Plus, it shows you're genuinely interested in joining our team at Trump Turnberry!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since we're all about providing top-notch service, make sure to highlight any previous customer service experience in your application. Share specific examples of how you've gone above and beyond for guests or clients.
Be Clear and Concise:When writing your application, keep it clear and to the point. We want to see your personality shine through, but also appreciate a well-structured application that gets straight to the important bits.
Tailor Your Application:Make sure to tailor your application to the Night Porter role. Mention your knowledge of hotel facilities and any relevant experience you have in a hotel environment. This shows us you're genuinely interested in the position!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your skills directly to us. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Trump Turnberry - Front Office
✨Know Your Stuff
Familiarise yourself with the hotel’s facilities and services. Be ready to answer questions about local attractions and events, as guests will rely on your knowledge during their stay.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you’ve gone above and beyond for a customer. This role is all about making guests feel welcome and valued, so highlight your ability to resolve issues and provide excellent service.
✨Practice Your Communication
Since good communication skills are essential, practice speaking clearly and confidently. You might even want to role-play common scenarios you could encounter during your shift, like handling luggage or giving directions.
✨Dress the Part
Even if the interview is informal, dress smartly to make a good first impression. It shows that you take the opportunity seriously and understand the importance of professionalism in hospitality.
