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- Tasks: Welcome guests, handle check-ins/outs, and resolve guest queries with a smile.
- Company: Join a prestigious hotel known for its exceptional service and welcoming atmosphere.
- Benefits: Enjoy subsidised accommodation, discounted meals, and access to resort facilities.
- Other info: Ongoing training and development opportunities available.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Friendly personality, IT skills, and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
To welcome guests to the Hotel, answer guest questions and resolve guest problems. To perform check-in, check-out duties and receive payments from guests. The position is available on a casual 'as and when' required basis.
Essential Functions
- Ensure prompt, efficient and courteous reception of guests
- Record and administer arrivals and departures
- Communication and recording of complaints
- Be aware of daily functions, events, VIP and group arrivals
- Ensure guest’s immediate requirements are catered for and anticipate the needs of our guests
- Accurate receipt of payments from guests for their stay
Qualification Standards
- Must be eligible to live and work in the UK
- The successful candidate will be polite and have a courteous manner with a friendly and welcoming personality
- You must be proficient in operating IT and online systems; previous experience with Opera would be advantageous
- Candidates must be passionate about delivering excellence in customer service
- Previous experience in Hospitality preferred but not essential
Benefits
- Subsidised staff accommodation (if required)
- Access to a meal on duty in the staff canteen
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop
- Resort Facilities – use of the Spa, Gym and Golf facilities (subject to some restrictions)
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available
Compensation: To be discussed
Guest Services Agent in Girvan employer: Trump Turnberry - Front Office
Contact Detail:
Trump Turnberry - Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent in Girvan
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, services, and any special events happening. This way, when you chat with guests, you can provide them with all the info they need and show off your knowledge.
✨Tip Number 2
Practice your people skills! Role-play common guest scenarios with friends or family. This will help you feel more confident when dealing with real guests and ensure you handle any complaints like a pro.
✨Tip Number 3
Don’t forget to showcase your personality! When you’re at interviews or networking events, let your friendly and welcoming nature shine through. Remember, it’s all about making connections and leaving a lasting impression.
✨Tip Number 4
Apply directly through our website! It’s the best way to get noticed and shows you’re genuinely interested in joining our team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Guest Services Agent in Girvan
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and welcoming nature in your words.
Tailor Your Application: Make sure to customise your application for the Guest Services Agent role. Highlight any relevant experience in hospitality and customer service, and mention your passion for delivering excellence!
Show Off Your Skills: If you’ve got experience with IT systems or Opera, make sure to mention it! We love tech-savvy candidates who can handle our online systems with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Trump Turnberry - Front Office
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its services. Familiarise yourself with the amenities, events, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can contribute to the guest experience.
✨Show Off Your People Skills
As a Guest Services Agent, you'll be interacting with guests constantly. During the interview, demonstrate your friendly and welcoming personality. Share examples of how you've handled difficult situations or gone above and beyond for customers in the past.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a guest complaint or perform a check-in. Practise these scenarios beforehand so you can showcase your problem-solving skills and ability to remain calm under pressure.
✨Highlight Your Tech Savvy
Since proficiency in IT and online systems is essential, be prepared to discuss your experience with relevant software, especially Opera if you have it. If you don’t, express your willingness to learn quickly and adapt to new systems.