At a Glance
- Tasks: Oversee daily hotel operations and ensure top-notch guest experiences.
- Company: Luxury hotel within a stunning 827-acre resort managed by The Trump Organisation.
- Benefits: Subsidised accommodation, discounted rates, access to resort facilities, and ongoing training.
- Other info: Great career growth opportunities and a supportive work culture.
- Why this job: Join a dynamic team and develop your hospitality skills in a luxury environment.
- Qualifications: Experience in a 5-star front office and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The diversity of the product offering encompasses a Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort. The property is owned and managed by The Trump Organisation.
POSITION PURPOSE
To ensure the professional and effective running of the day-to-day Rooms Operation in accordance with all Service Standards and in line with Trump Hotels Policies and Procedures. Responsible for short and long term planning and day-to-day operations of rooms and related areas.
ESSENTIAL FUNCTIONS
- Act as Manager on Duty (responsible for the hotel in the absence of the General Manager) and assist with guest complaints and security issues (incidents, accidents, loss & damages) as required.
- To ensure that all services offered Front of House are always available and are carried out with the utmost efficiency and courtesy to brand standards.
- Assist in the day to day operation of the Front of House.
- To have presence in the Lobby and meet/welcome regular and VIP Guests.
- To liaise closely with all departments with regard to servicing and handling of incoming groups, VIP’s etc.
- To continuously inspect all hotel areas to ensure both the cleanliness and comfort of the hotels’ guests are maintained and that all standards of amenities and touches are provided in rooms and public areas.
- Coordinate and supervise the operational activities of the Front of House Ambassadors.
- Handle all billing enquiries at the desk and maintain your own float.
- Ensure you are aware of all Trump Hotels standards and that they are adhered to at all times.
- Be responsible for developing, training and coaching new and existing staff members to Luxury Collection standards.
- Assist the Front Office Manager with annual staff appraisals, ensuring there are accurately completed and within the specified time frame.
- Assist the Front Office Manager with the hiring process.
- Assist in disciplinary policies and procedures as required.
- Ensure work is completed to include shift closings, room deposits, refunds and rebates.
- Effectively and promptly resolving guest queries and handling all complaints that occur on your shift.
- Be aware of daily functions, events, VIP and group arrivals.
- To be fully conversant with the Hotel Emergency procedures in relation to Fire, Bomb threats, and Health and Safety, and to be part of the Hotel’s emergency Team.
- To act as Fire Co-ordinator in the event of a fire alarm.
- To cover Night Manager Duties and carry out Night Audit as required.
Candidate Specification
- Must be eligible to live and work within the UK.
- Excellent written and spoken communication is essential.
- Previous experience within 5* Front Office environment is desired.
- Previous supervisory experience is essential.
- Good knowledge of opera is desired.
BENEFITS
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities, including a Staff Golf Club (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
Compensation: To be discussed
Duty Manager employer: Trump Turnberry - Front Office
At Trump Turnberry, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values professionalism and guest satisfaction. Our Duty Managers benefit from comprehensive training and development opportunities, alongside unique perks such as discounted accommodation and access to our luxurious resort facilities. Join us in a stunning 827-acre setting where your contributions are recognised and rewarded, ensuring a fulfilling career in the hospitality industry.
Contact Details:
Trump Turnberry - Front Office Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Trump Turnberry - Front Office. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Trump Turnberry - Front Office
Don't be shy about reaching out to Trump Turnberry - Front Office directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Trump Turnberry - Front Office and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Trump Turnberry - Front Office
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
