At a Glance
- Tasks: Welcome guests, assist with luggage, and provide local area advice.
- Company: Join the legendary team at Trump Turnberry, Scotland.
- Benefits: Enjoy discounted stays, meals on duty, and access to resort facilities.
- Other info: Seasonal role with ongoing training and development opportunities.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Good communication skills and a valid driving licence required.
The predicted salary is between 12 - 15 £ per hour.
Trump Turnberry, Scotland is ready to receive applications from exceptional, talented individuals looking to join our legendary team. This is a hybrid role, involving duties of both Doorman and Porter. The position will be seasonal until the end of October 2023.
Position Scope
- You will be the first point of contact for our guests and responsible for provisioning a warm & friendly welcome.
- Assist guests with services including luggage assistance for arriving and departing guests, rooming guests on arrival, parking guest cars, driving resort vehicles, answering guest questions and resolving any guest problems in a friendly and obliging manner.
- Take requests for shuttles (transportation for guests within the resort) and action them.
- Advise guests on the local area (tourism or business locations, sights or events).
- Greet and welcome guests and direct them to Reception where you introduce the guest by name to the Receptionist.
- Assist both arriving and departing guests with baggage handling.
- Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
- Ensure the delivery of guests’ luggage/personal items to the appropriate rooms in an efficient and professional manner.
- Valet park guests' vehicles.
Candidate Specification
- Eligibility to work in the UK.
- Previous experience in a hotel environment is desired.
- Requires good communication skills, both verbal and written.
- Driving license is essential.
Benefits include
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company’s expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
Compensation: To be discussed
Casual Porter employer: Trump Turnberry - Front Office
Trump Turnberry offers a vibrant work culture where hospitality and guest satisfaction are at the forefront. As a Guest Services Porter & Doorman, you will enjoy flexible working hours in a stunning location, with opportunities for personal growth and development within the hospitality industry. Join a team that values your contributions and provides a supportive environment to thrive in your career.
Contact Details:
Trump Turnberry - Front Office Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Porter
✨Tip Number 1
Make sure you know the ins and outs of Trump Turnberry before your interview. Familiarise yourself with the resort's services and local attractions so you can impress them with your knowledge and show you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, being friendly and approachable is key. Try role-playing with a friend to get comfortable with common guest interactions.
✨Tip Number 3
Don’t forget to showcase any previous experience in hospitality during your interview. Even if it’s not directly related, highlight transferable skills that demonstrate your ability to provide excellent customer service.
✨Tip Number 4
Apply through our website for the best chance at landing the job! It shows you're serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Casual Porter
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and warmth to your words. Remember, this role is all about making guests feel welcome, so show us how you can do that in your writing.
Tailor Your Application:Make sure to tailor your application specifically for the Casual Porter role at Trump Turnberry. Highlight any relevant experience you have in hospitality or customer service, and mention how your skills align with the duties listed in the job description. We love seeing candidates who take the time to connect their background to what we’re looking for!
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use straightforward language and avoid jargon. This will help us quickly understand your qualifications and why you’d be a great fit for our team. Plus, it shows you can communicate effectively, which is key in this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, you’ll find all the details you need about the role and our amazing team there. We can’t wait to hear from you!
How to prepare for a job interview at Trump Turnberry - Front Office
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Casual Porter. Familiarise yourself with tasks like luggage handling, guest interactions, and local area knowledge. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for guests, strong communication is key. Practice articulating your thoughts clearly and politely. Think about examples from past experiences where you’ve successfully resolved guest issues or provided excellent service to demonstrate your skills.
✨Dress the Part
Even though it’s a casual position, first impressions matter! Dress smartly for your interview to reflect the professional environment of Trump Turnberry. A neat appearance shows respect for the role and the company, setting a positive tone right from the start.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team, the work culture, or the training opportunities available. This not only shows your enthusiasm but also helps you gauge if the job is the right fit for you.
