At a Glance
- Tasks: Support the Group Sales & Events Team in managing events and ensuring flawless administration.
- Company: Join a luxury resort known for its exceptional service and stunning locations.
- Benefits: Enjoy subsidised accommodation, discounted rates, and access to resort facilities.
- Other info: Flexible hours with opportunities for ongoing training and career development.
- Why this job: Be part of exciting events like weddings and corporate conferences while honing your organisational skills.
- Qualifications: Strong computer skills, attention to detail, and a passion for event planning are essential.
The predicted salary is between 25000 - 30000 £ per year.
To offer a supportive role to the Group Sales & Events Team in their handling of all group, event and off-site function business for the Resort, which includes but is not limited to corporate conferences, weddings, corporate golf days, incentives and social events. Achieve this through strong secretarial and administrative skills with emphasis on flawless administration and impeccable quality assurance through unequalled strength in attention to detail. Manage high levels of written communication, prepare detailed and accurate contractual or presentation documentation, and be responsible for the quality assurance of all group room reservations and revenue fields associated with each booking processed in various computerised booking systems. Complete all tasks within agreed time frames to assist the department in providing an accurate, efficient, and profitable luxury service.
ESSENTIAL FUNCTIONS
- Quality assurance checking and continual accurate balancing of numerous computer systems, including the quantity and revenue value of each bedroom type within group room reservation blocks; accuracy and validity of group room rate codes; authenticity of group tee-time reservations and rates; and precision of group restaurant reservations.
- Compile accurate group sales proposals and booking contracts using Microsoft Word and Google Doc templates while following instructions from a Group Sales Team member.
- Prepare and produce all stationery required for each event, predominantly menus, place cards and table plans.
- Support the team in the preparation required for thorough and detailed client appointments such as site inspections of the full Resort and off-site facilities, or planning and pre-event meetings.
- Aid in the planning and coordination required to attend trade shows to assist the Resort in the promotion of events and weddings.
- Administrative support with the booking and coordination of onsite resort leisure activities for each group, as well as external supplier requirements such as off-site excursions, coach and chauffeur transfers, florists, musicians, audiovisual technicians, etc.
- Use investigation skills to assist the Event Planners to produce daily accurate invoice details for their Events allowing them to review and achieve sign-off with the client, present the final folio on departure and secure all payments within company timelines.
- Ensure critically high levels of attention to detail are put to all tasks, processes and system maintenance performance.
- Project a pleasant, positive, professional and well-groomed image at all times. Lead by example.
CANDIDATE SPECIFICATION
- Must possess computer skills, including proficient use of Microsoft Word, Excel and G-mail. Previous experience with Micros, Fidelio, Opera and/or Marriott Hotels Marsha systems are highly desirable.
- Must have strong numerical, analytical and statistical skills with the ability to analyse data and establish appropriate action plans.
- Extreme attention to detail and ability to multi-task in a fast-paced environment are essential, along with an interest in event sales and planning.
- Excellent time management & organisational skills are required.
- Must be proactive and able to work within a team as well as individually.
- Flexibility to work some weekends and holidays is preferable.
- Must adhere to immaculate grooming policy and strict uniform standards, maintaining a highly professional appearance, character and conduct at all times.
- Must be eligible to live and work within the UK.
BENEFITS
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities, including a Staff Golf Club (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
Compensation: To be discussed
Group Sales & Events Administrator employer: Trump Turnberry - Events
At Trump Turnberry, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values attention to detail and excellence in service. Our Group Sales & Events Administrator role provides unique opportunities for professional growth within the luxury hospitality sector, supported by ongoing training and development programmes. Employees enjoy a range of benefits including subsidised accommodation, discounted rates at our resort, and access to top-notch facilities, all while working in a stunning location that fosters teamwork and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Group Sales & Events Administrator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Trump Turnberry - Events. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Trump Turnberry - Events
Don't be shy about reaching out to Trump Turnberry - Events directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Group Sales & Events Administrator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Trump Turnberry - Events and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Trump Turnberry - Events
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
