Banqueting Manager

The diversity of the product offering encompasses a luxury hotel, self-catering apartments, group villa accommodation, spa & health club, championship golf courses, outdoor activities and stables, located across the grounds of the 800-acre resort. Trump Turnberry is owned and managed by The Trump Organisation.

POSITION PURPOSE

Oversee event operations throughout the Resort, and on a limited basis at off-site locations. Lead a high-performing operational team to execute flawless events, exceed guest expectations, and maximise banqueting revenues and operational efficiency.

ESSENTIAL FUNCTIONS

• Execute every event based on the Resort’s Luxury standards and customer expectations.
• Ensure the highest level of service is provided during events.
• Be a present, approachable and endearing onsite contact for all event organisers, hosts and VIPs.
• Ensure personal floor presence and engagement during all events.
• Attend planning meetings and menu tastings with the resort event planners, co-host the final client meetings and pre-convention meetings to ensure a smooth transition for all customers.
• Direct room set-ups, staff briefings, service, and breakdown.
• Ensure all function rooms, banqueting storage areas, and equipment are kept in pristine condition.
• Act as Master of Ceremonies for events, address the room, lead the announcements, introductions, and pre-event housekeeping/safety briefings with confidence and eloquence.
• Lead by example and ensure your banqueting senior team can execute in the same professional manner in your absence.
• Be responsible for the maintenance, functionality, and operation of all in-house AV equipment.
• Use knowledge and expertise to ensure all basic AV requirements of the client are met and executed to perfection.
• Train and coach banqueting senior team to be equally reliable in your absence.
• Lead, motivate, and empower the Turnberry Banqueting team, as well as all members of our agency support team.
• Proactively identify training and development opportunities, implement and maintain training plans and records.
• Responsible for controlling all costs within the department, tracking and monitoring expenditure, managing rotas, and creating action plans where required to ensure department revenue goals are exceeded.
• Work closely with the Director of MICE, set and manage all department goals and objectives.

CANDIDATE SPECIFICATION

• Dynamic, detail-oriented, energetic, organised, and hands-on.
• Confident and results-driven, with excellent time-management skills.
• Ability to communicate freely and eloquently in local language is essential.
• Strong commercial acumen.
• Excellent relationship management and interpersonal skills.
• Ability to supervise, train, and motivate associates in your team.
• Drive and commitment to deliver results whilst managing complexity and demonstrating adaptability.
• Desire to participate as part of a team.

QUALIFICATION STANDARDS

• College/University Degree preferred, specialising in Hospitality, Hotel Management or similar beneficial.
• At least 3 years experience showing a strong background of leadership skills, managing and developing a large team.
• Suitable, relevant experience in the management of Hotel Banqueting events.
• Experience and knowledge of managing and controlling the budget for your department, including but not limited to stock, payroll, sales, and equipment.
• Knowledge and ability to maintain compliance with all local laws and regulations.
• Willingness to maintain current and up-to-date knowledge of the hospitality and leisure industry.

Benefits include

• Subsidised staff accommodation (if required).
• Access to a meal on duty in the staff canteen.
• Turnberry Friends & Family Rooms Programme – discounted room rates at Trump Turnberry, available to you and your family.
• Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
• Resort Facilities – use of the Spa, Gym and Golf facilities, including a Staff Golf Club (subject to some restrictions).
• Trump Hotels Associate and Friends & Family Rates – discounted room rates at all Trump Properties.
• Uniforms – a uniform will be provided, and items will be laundered at the Company’s expense.
• Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
• Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.

Compensation: To be discussed.