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Reservation Agent
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Trump Organization
Reservation Agent

Reservation Agent

Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide luxury reservation services and create personalised guest experiences.
  • Company: Join a prestigious resort known for exceptional hospitality and guest loyalty.
  • Benefits: Enjoy subsidised accommodation, discounted rates, and access to resort facilities.
  • Why this job: Be part of a dynamic team that values creativity and customer service.
  • Qualifications: Strong communication skills and attention to detail are essential; hospitality experience is a plus.
  • Other info: Ongoing training and development opportunities available.

The predicted salary is between 24000 - 36000 £ per year.

POSITION SCOPE
Toprovide an efficient and friendly luxury reservation service, build and designindividually tailored and personalized experiences for each guest creating memorable experiences andguest loyalty. Promoting all aspects of the Resort facilities confidently andpassionately, maximizing revenues to achieve budgeted and forecasted targets

JOB FUNCTIONS

  • Provide a professional and timely response toall incoming telephone and email enquiries, ensuring that responses meet thedepartment SOP.
  • Efficiently handle high levels of salesenquiries for the individual traveler from various sources including phonecalls, e-mails, booking agencies and third party booking websites
  • Prepare detailed, relevant, personalized highquality sales quotes for every enquiry in an extremely professional verbal or writtenmanner
  • Accurately record all reservation details invarious appropriate booking systems, including but not limited to bedrooms,golf, spa, outdoor activities, dining and transport
  • Correctly input all requirements of thebooking systems such as rate codes, market codes, accounting instructions,operational directives, guest information, payments and correlation to source
  • Continue communication with all guests afterinitial booking is made and assist them to amend details or further buildprogrammes and finalize details until day prior to arrival when accurate andinformative reservation is handed over to Front Office to prepare for guestsarrival
  • Maximize revenues and create additionalrevenues, by utilizing upselling techniques in all areas of the resort
  • Actively and consistently enroll Trump CardPrivileges members to develop brand loyalty and to meet department targets
  • Ensure guest profiles are maintained, mergedand updated on a regular basis to provide accurate Company, Agent andIndividual Guest information at all times
  • Maintain high levels of selling andcommunication skills while promoting the Hotel, our Restaurants, Golf, Spa andOutdoor Activity facilities and all other services and products
  • Ensure that Forbes telephone & reservation standards are fully met,consistently and efficiently

    • CANDIDATE SPECIFICATION

  • Attention to detail and ability to multitaskin a fast paced environment are essential
  • Must be able to confidently speak, read, writeand understand the primary language(s) used in the workplace to facilitate thecommunication process
  • Requires strong communication skills, bothverbal and written
  • Must have good mathematical skills
  • Candidate should be a customer serviceorientated people person
  • Must be self-disciplined when working alonealthough most tasks are performed in a team environment with the employeerequired to work very closely and efficiently with other members while willingto act as team leader and take initiative where required
  • Must possess proficient computational ability,including but not limited to use of Google Docs, Google Sheets-and E-mail
  • Knowledge or experience of hotel operationsand previous sales experience/familiarity of sales techniques would be anadvantage
  • You must have a positive outlook and exude genuine warmth that leavesour guests looking forward to their Turnberry experience with positiveanticipation following their interaction with you

    • BENEFITS

  • Subsidised staff accommodation (if required).
  • Access to a staff meal on duty in the staff canteen.
  • Turnberry Friends & Family Rooms Programme – discounted room rates at Trump Turnberry, available to you and your family.
  • Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
  • Resort Facilities – use of the Spa, Gym and Golf facilities. (subject to some restrictions).
  • Trump Hotels Associate and Friends & Family Rates – discounted room rates at all Trump Properties.
  • Uniforms – a uniform will be provided, and items will be laundered at the Company\’s expense.
  • Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
  • Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.

    • Reservation Agent employer: Trump Organization

    As a Reservation Agent at our luxury resort, you will be part of a dynamic team dedicated to creating unforgettable experiences for our guests. We pride ourselves on fostering a supportive work culture that values employee growth through ongoing training and development opportunities, alongside competitive benefits such as subsidised accommodation and discounts across our facilities. Join us in a stunning location where your contributions directly enhance guest satisfaction and loyalty, making every day rewarding and meaningful.
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    Contact Detail:

    Trump Organization Recruiting Team

    View Trump Organization Profile

    StudySmarter Expert Advice 🤫

    We think this is how you could land Reservation Agent

    ✨Tip Number 1

    Familiarise yourself with the luxury hospitality industry, especially the specific services offered by our resort. Understanding the unique selling points of our facilities will help you confidently promote them during your interactions.

    ✨Tip Number 2

    Practice your communication skills, both verbal and written. Since you'll be handling high volumes of inquiries, being articulate and friendly will set you apart and create a positive impression on potential guests.

    ✨Tip Number 3

    Get comfortable with upselling techniques. Research effective strategies to enhance guest experiences while maximising revenue, as this is a key part of the role and will demonstrate your proactive approach.

    ✨Tip Number 4

    Network with professionals in the hospitality sector. Attend industry events or join online forums to connect with others who can provide insights and tips about working in luxury reservations, which could give you an edge in your application.

    We think you need these skills to ace Reservation Agent

    Customer Service Skills
    Attention to Detail
    Multitasking Ability
    Strong Verbal Communication
    Strong Written Communication
    Sales Techniques
    Upselling Skills
    Proficiency in Google Docs
    Proficiency in Google Sheets
    Mathematical Skills
    Knowledge of Hotel Operations
    Initiative and Self-Discipline
    Team Collaboration
    Positive Attitude
    Guest Profile Management

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in the hospitality industry. Emphasise any roles where you’ve provided personalised service or handled reservations.

    Craft a Compelling Cover Letter: In your cover letter, express your passion for creating memorable guest experiences. Mention specific skills that align with the job description, such as attention to detail and strong communication abilities.

    Showcase Relevant Skills: Highlight your proficiency in Google Docs and Google Sheets, as well as your ability to multitask in a fast-paced environment. Provide examples of how you've successfully managed similar responsibilities in previous roles.

    Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.

    How to prepare for a job interview at Trump Organization

    ✨Showcase Your Customer Service Skills

    As a Reservation Agent, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've handled customer inquiries or complaints in the past, demonstrating your friendly demeanor and problem-solving skills.

    ✨Demonstrate Attention to Detail

    This role requires meticulous attention to detail, especially when recording reservation information. During the interview, highlight instances where your attention to detail has positively impacted your work, such as avoiding errors in bookings or enhancing guest experiences.

    ✨Familiarise Yourself with Upselling Techniques

    Understanding upselling techniques can set you apart from other candidates. Research common strategies used in the hospitality industry and be ready to discuss how you would apply these techniques to maximise revenue during your role.

    ✨Prepare for Role-Playing Scenarios

    Interviewers may use role-playing to assess your communication skills and ability to handle reservations. Practice responding to various customer scenarios, focusing on maintaining a professional tone and providing tailored solutions to enhance guest loyalty.

    Reservation Agent
    Trump Organization
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