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- Tasks: Lead the Housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join the prestigious Trump Organisation at a luxury resort with stunning facilities.
- Benefits: Enjoy subsidised accommodation, discounted meals, and access to exclusive resort amenities.
- Why this job: Be part of a dynamic team in a vibrant environment focused on excellence and guest experience.
- Qualifications: Previous housekeeping experience and strong leadership skills are essential.
- Other info: Ongoing training and development opportunities available for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Assistant Head Housekeeper
The diversity of the product offering encompasses a Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort. The property is owned and managed by The Trump Organisation.
POSITION SCOPE:
Working in a supportive role to the Executive and Assistant Executive Housekeeper, responsible for ensuring the successful delivery of operational work plans, job lists and department schedules within the Housekeeping and Laundry Departments standards. Responsible for achieving department Key Performance Indicators.
JOB FUNCTIONS:
Oversee the quality of work produced in all areas of Housekeeping and Laundry Department, including checking and cleaning guest rooms and public areas.
Represent Housekeeping department at morning operational meetings ensuring full knowledge of VIP arrivals and any guest complaints, resolving all complaints in a timely manner in conjunction with Front Office.
Facilitate guest requests in a prompt manner, via Alice and/or Front Office.
Adhere to all Forbes and Trump brand standards and to take full responsibility for the implementation of any changes to standards.
Work toward achieving audit targets/scores for hygiene and cleanliness for the whole resort including Medallia, Forbes, Clifton
Supervise, train, coach and counsel staff.
Undertake administration tasks of the Housekeeping and Laundry Department including monthly stocktakes of guest supplies/amenities.
Benefits Include
Housekeeping Manager employer: Trump Organization
Contact Detail:
Trump Organization Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Manager
✨Tip Number 1
Familiarise yourself with the Forbes and Trump brand standards. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to maintaining high-quality service, which is crucial for a Housekeeping Manager role.
✨Tip Number 2
Network with current or former employees of the Trump Organisation. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed housekeeping operations in the past. Highlight your experience with training staff and achieving key performance indicators, as these are essential aspects of the role.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've resolved guest complaints effectively. This will illustrate your ability to handle challenges in a luxury hotel environment, which is vital for this position.
We think you need these skills to ace Housekeeping Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Housekeeping Manager. Highlight key functions such as overseeing quality, managing staff, and adhering to brand standards.
Tailor Your CV: Customise your CV to reflect relevant experience in housekeeping management. Emphasise your skills in supervision, training, and achieving performance indicators, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of luxury service standards. Mention specific experiences where you successfully resolved guest complaints or improved operational efficiency.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements related to cleanliness and guest satisfaction. For example, mention any awards or recognitions received for maintaining high hygiene standards or improving team performance.
How to prepare for a job interview at Trump Organization
✨Know the Brand Standards
Familiarise yourself with the Forbes and Trump brand standards before the interview. Understanding these expectations will help you demonstrate your commitment to maintaining high-quality service and cleanliness, which is crucial for a Housekeeping Manager.
✨Prepare for Operational Scenarios
Be ready to discuss how you would handle various operational scenarios, such as managing guest complaints or overseeing staff training. Think of specific examples from your past experience that showcase your problem-solving skills and leadership abilities.
✨Highlight Your Leadership Skills
As a Housekeeping Manager, you'll be supervising and coaching staff. Prepare to talk about your leadership style and provide examples of how you've successfully trained and motivated teams in previous roles.
✨Showcase Your Attention to Detail
Attention to detail is key in housekeeping. Be prepared to discuss how you ensure quality control in cleaning processes and how you maintain high standards in guest rooms and public areas. Mention any relevant metrics or KPIs you've achieved in the past.
