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Front Office Manager
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Trump Organization
Front Office Manager

Front Office Manager

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the Front Office team to create unforgettable guest experiences every day.
  • Company: Join Trump Turnberry, a prestigious resort known for exceptional service and stunning surroundings.
  • Benefits: Enjoy subsidised accommodation, discounted stays, meals on duty, and ongoing training opportunities.
  • Why this job: Be part of a dynamic team that values guest satisfaction and personal growth in a vibrant environment.
  • Qualifications: Experience in Front Office management and strong communication skills are essential.
  • Other info: Embrace a role that combines leadership with a passion for hospitality.

The predicted salary is between 36000 - 60000 £ per year.

POSITION PURPOSE

The Front Office Manager at Trump Turnberryis the golden thread between our Guests and our Resort; always leading and inspiring FrontOffice associates to deliver exceptional and memorable guest experiences from the welcome tofarewell. You will strive to ensure the smooth running of the department, successfully executing allFront Office operations.

ESSENTIAL FUNCTIONS

  • Co-ordinate all activities,operations and running of Front Office – whilst actively displaying a proactivefront-of-house leadership style by maintaining a strong presence on the floor
  • Together with Front Officeassociates, take a leading role in positively representing the companywithguests, reinforcing a customer-focused approach to hotel operations at alltimes – andharnessing Medallia data as a tool to measure success
  • Provide clear leadership forquality and process improvement initiatives aligned with business goals andobjectives. Supply andco-ordinate effective training to enable all Front Office associates to carryout their duties as required and to maintain high levels of quality
  • Maintain, implement and adhereto standard policies, systems and procedures relating to hotel operations,including health and safety systems and quality standards, and systemscontingency planning.
  • Maintain a high level ofpersonal service and guest recognition, with particular attention to VIPs and returnguests
  • Ensure quality of data ismaintained within the property management system enabling accurate guesthistory and sales information, always encouraging and promoting use of ourAlice system to enhance the guest experience
  • Ensure effective channels ofcommunication are in place maximising the opportunities of distributingthe information available – and encouraging ideas and participation from allteam members, through monthly team briefings, daily morning meetings anddaily operations meetings
  • On a resort-wide level,actively promote the Trump Card programme to both guests and employees–ensuring all benefits are promoted and understood, and that annual enrolmenttargets are met in an ethical manner in accordance with the policies and proceduressurrounding the scheme
  • Continually,seek and respond to guest feedback, monitor trends inguest feedback, forming action plans accordingly to address challengesin service standards

    • SpecificJob Knowledge, Skills and Abilities

  • Ability to communicate freelyin local language is essential
  • Suitable, relevant experiencein the management of Rooms and Front Office
  • Experience and knowledge ofmanaging and controlling the budget for your department
  • Drive and commitment to deliverresults whilst managing complexity and demonstrating adaptability
  • Excellent relationshipmanagement and interpersonal skills with a high level of emotional intelligence.
  • High levels of patience, tactand diplomacy with theability to demonstrate self-confidence, energy and enthusiasm
  • Ability to assess/evaluateother employees’ performance in a fair and consistent manner, providing training when needed,and motivating the team
  • Detail orientated and hands-on with outstandingorganisation and communication skills
  • Excellent systems knowledge isessential for this role and you must possess strong computer skills, includingMicrosoft Office, (Excel/PowerPoint/Word) Opera.

    • Benefits:

  • Subsidised staff accommodation (if required).
  • Access to a meal on duty in the staff canteen.
  • Turnberry Friends & Family Rooms Programme – discounted room rates at Trump Turnberry, available to you and your family.
  • Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
  • Resort Facilities – use of the Spa, Gym and Golf facilities, including a Staff Golf Club (subject to some restrictions).
  • Trump Hotels Associate and Friends & Family Rates – discounted room rates at all Trump Properties.
  • Uniforms – a uniform will be provided, and items will be laundered at the Company\’s expense.
  • Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
  • Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.

    • Front Office Manager employer: Trump Organization

    At Trump Turnberry, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee development. As a Front Office Manager, you will benefit from comprehensive training programmes, subsidised accommodation, and access to exclusive resort facilities, all while working in a stunning location that fosters both personal and professional growth. Join us to lead a dedicated team in creating memorable experiences for our guests, where your contributions are valued and recognised.
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    Contact Detail:

    Trump Organization Recruiting Team

    View Trump Organization Profile

    StudySmarter Expert Advice 🤫

    We think this is how you could land Front Office Manager

    ✨Tip Number 1

    Familiarise yourself with the Trump Turnberry brand and its values. Understanding their commitment to exceptional guest experiences will help you align your approach during interviews and discussions, showcasing how you can contribute to their mission.

    ✨Tip Number 2

    Network with current or former employees of Trump Turnberry. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage to tailor your conversations and demonstrate your fit for the Front Office Manager role.

    ✨Tip Number 3

    Prepare to discuss specific examples of how you've successfully led a team in a front office environment. Highlighting your leadership style and ability to inspire others will resonate well with the hiring managers looking for a proactive leader.

    ✨Tip Number 4

    Stay updated on the latest trends in hospitality management and guest experience enhancement. Being knowledgeable about industry best practices will not only impress your interviewers but also show your commitment to continuous improvement in the role.

    We think you need these skills to ace Front Office Manager

    Leadership Skills
    Customer Service Excellence
    Budget Management
    Operational Coordination
    Training and Development
    Communication Skills
    Emotional Intelligence
    Relationship Management
    Attention to Detail
    Problem-Solving Skills
    Adaptability
    Organisational Skills
    Proficiency in Microsoft Office Suite
    Experience with Property Management Systems (e.g., Opera)
    Data Analysis and Feedback Monitoring

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in front office management and customer service. Use specific examples that demonstrate your leadership skills and ability to enhance guest experiences.

    Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with quality improvement initiatives.

    Showcase Your Communication Skills: In your application, emphasise your strong communication abilities. Provide examples of how you've effectively led teams and maintained high levels of guest satisfaction, as these are crucial for the Front Office Manager position.

    Highlight Relevant Software Proficiency: Mention your familiarity with property management systems and software like Opera and Microsoft Office. This will demonstrate your readiness to manage operations efficiently and maintain accurate guest data.

    How to prepare for a job interview at Trump Organization

    ✨Showcase Your Leadership Skills

    As a Front Office Manager, demonstrating your leadership style is crucial. Be prepared to discuss specific examples of how you've successfully led a team in the past, focusing on your proactive approach and ability to inspire others.

    ✨Emphasise Customer Focus

    Highlight your commitment to exceptional guest experiences. Share instances where you went above and beyond to ensure guest satisfaction, and be ready to discuss how you would implement a customer-focused approach in the role.

    ✨Familiarise Yourself with Relevant Systems

    Knowledge of systems like Alice and Opera is essential for this position. Make sure to mention your experience with these or similar systems, and be prepared to explain how you would use them to enhance guest experiences and streamline operations.

    ✨Prepare for Scenario-Based Questions

    Expect questions that assess your problem-solving abilities and how you handle feedback. Think of scenarios where you've successfully managed challenges in service standards or improved processes, and be ready to share your thought process.

    Front Office Manager
    Trump Organization
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