At a Glance
- Tasks: Deliver 5-star services, from check-in to food and beverage.
- Company: Join the prestigious MacLeod House & Lodge team.
- Benefits: Competitive salary and hands-on experience in hospitality.
- Other info: Flexible shifts with opportunities for growth in a vibrant environment.
- Why this job: Be part of a dynamic team creating unforgettable guest experiences.
- Qualifications: Experience in hospitality is a plus; strong communication skills required.
The predicted salary is between 22000 - 28000 £ per year.
The principle function of the Resort Services team is to deliver 5-star services to MacLeod House & Lodge residents and guests throughout the duration of their stay. This is a hands-on role covering every area of the guest experience including reception, concierge, food and beverage, and housekeeping. Resort Services Assistant (Nights) supports the management team on the delivery of guest services and works closely with the wider operational teams including resort sales and bookings personnel. This role operates on a shift-based system, back to back with the Resort Service day team and includes weekend working in line with the seasonal needs of the business.
Key Duties and Responsibilities:
- Undertake night preparation of facilities and services at MacLeod House & Lodge for the following day
- Deliver five-star guest arrival and departure experiences including check-in, check-out and porter duties
- Transportation of guests and golfers across the site
- Assist with the delivery of food & beverage service
- POS posting of room charges and folio management
- Support the Housekeeping functions when required
- Standards checks and general tidying including refreshing public areas and rest-rooms
- Night audit reports and systems update
- Security checks of the estate, locking up and checking alarms
- Any duties required by management to support the delivery of five-star guest services and experiences
Qualifying Criteria:
- Previous experience within the hospitality, hotel or leisure industry advantageous
- Experience of bookings systems advantageous
- Excellent oral and written communication skills
- Meticulous attention to detail and professional telephone manner
- Positive and flexible approach to work including weekend and evening shifts
- Full, clean driving licence
Compensation: Competitive salary
Resort Services Assistant (Nights) in Balmedie employer: Trump International, Guest Services Department
At MacLeod House & Lodge, we pride ourselves on creating a vibrant and supportive work environment where our Resort Services Assistants can thrive. With a commitment to delivering five-star guest experiences, we offer comprehensive training, opportunities for career advancement, and a culture that values teamwork and excellence. Located in a stunning setting, our team enjoys the unique advantage of working in a prestigious resort, ensuring every day is both rewarding and fulfilling.
Contact Details:
Trump International, Guest Services Department Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resort Services Assistant (Nights) in Balmedie
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Resort Services Assistant role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for providing five-star service shine through. Share stories from your past experiences that highlight your skills and dedication to guest satisfaction.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just wait around. Apply quickly and follow up with a friendly email expressing your enthusiasm for the position. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for the unexpected! In the hospitality world, things can change rapidly. Be ready to discuss how you would handle various scenarios during your interview, showcasing your flexibility and problem-solving skills.
We think you need these skills to ace Resort Services Assistant (Nights) in Balmedie
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for delivering top-notch guest experiences shine through. We want to see that you genuinely care about providing five-star service and making every guest's stay memorable.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight relevant experience in hospitality or customer service. We love seeing how your skills align with the role of Resort Services Assistant, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trump International, Guest Services Department
✨Know the Role Inside Out
Make sure you understand the key duties and responsibilities of a Resort Services Assistant. Familiarise yourself with the five-star service standards expected at MacLeod House & Lodge, and think about how your previous experience aligns with these requirements.
✨Showcase Your Communication Skills
Since this role involves interacting with guests and team members, practice articulating your thoughts clearly. Prepare examples that demonstrate your excellent oral and written communication skills, especially in a hospitality context.
✨Demonstrate Flexibility and Team Spirit
This position requires a positive and flexible approach to work, including weekend shifts. Be ready to discuss how you've adapted to changing circumstances in past roles and how you thrive in a team environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in guest service scenarios. Think of specific situations where you delivered exceptional service or resolved issues effectively, as this will show your capability to handle the demands of the role.
