At a Glance
- Tasks: Deliver 5-star guest experiences, from check-in to food service and housekeeping.
- Company: Join a prestigious resort known for its exceptional hospitality.
- Benefits: Flexible shifts, competitive pay, and opportunities for career growth.
- Other info: Night shifts with a focus on teamwork and attention to detail.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: Experience in hospitality is a plus; strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
The principle function of the Resort Services team is to deliver 5-star services to MacLeod House & Lodge residents and guests throughout the duration of their stay. This is a hands-on role covering every area of the guest experience including reception, concierge, food and beverage, and housekeeping. Resort Services Assistant (Nights) supports the management team on the delivery of guest services and works closely with the wider operational teams including resort sales and bookings personnel. This role operates on a shift-based system, back to back with the Resort Service day team and includes weekend working in line with the seasonal needs of the business.
Key Duties and Responsibilities:
- Undertake night preparation of facilities and services at MacLeod House & Lodge for the following day
- Deliver five-star guest arrival and departure experiences including check-in, check-out and porter duties
- Transportation of guests and golfers across the site
- Assist with the delivery of food & beverage service
- POS posting of room charges and folio management
- Support the Housekeeping functions when required
- Standards checks and general tidying including refreshing public areas and rest-rooms
- Night audit reports and systems update
- Security checks of the estate, locking up and checking alarms
- Any duties required by management to support the delivery of five-star guest services and experiences
Qualifying Criteria:
- Previous experience within the hospitality, hotel or leisure industry advantageous
- Experience of bookings systems advantageous
- Excellent oral and written communication skills
- Meticulous attention to detail and professional telephone manner
- Positive and flexible approach to work including weekend and evening shifts
- Full, clean driving licence
Guest Services Assistant in Balmedie employer: Trump International, Guest Services Department
At MacLeod House & Lodge, we pride ourselves on creating a vibrant and supportive work environment where our Guest Services Assistants can thrive. With a commitment to delivering five-star service, we offer comprehensive training and development opportunities, ensuring that our team members grow alongside the business. Located in a stunning setting, our resort fosters a culture of teamwork and excellence, making it an ideal place for those seeking a rewarding career in hospitality.
Contact Details:
Trump International, Guest Services Department Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant in Balmedie
✨Tip Number 1
Get to know the company culture! Research MacLeod House & Lodge and understand their values. When you show that you align with their 5-star service ethos, it’ll make you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various guest scenarios. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Guest Services Assistant in Balmedie
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for delivering top-notch guest experiences shine through. We want to see that you genuinely care about making every guest's stay memorable!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in hospitality or customer service. We love seeing how your skills align with the role of Guest Services Assistant!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for our team at MacLeod House & Lodge.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Trump International, Guest Services Department
✨Know the Role Inside Out
Before your interview, make sure you understand the key duties and responsibilities of a Guest Services Assistant. Familiarise yourself with the five-star service standards expected at MacLeod House & Lodge, and think about how your previous experience aligns with these expectations.
✨Showcase Your Communication Skills
As this role requires excellent oral and written communication skills, be prepared to demonstrate these during the interview. Practice answering questions clearly and confidently, and consider sharing examples of how you've effectively communicated in past roles, especially in hospitality settings.
✨Highlight Your Attention to Detail
Attention to detail is crucial in delivering a five-star guest experience. Be ready to discuss specific instances where your meticulous nature has positively impacted guest satisfaction or operational efficiency. This could include anything from managing bookings accurately to ensuring cleanliness in public areas.
✨Emphasise Flexibility and Teamwork
Since the role involves working shifts, including weekends, it's important to convey your flexibility and willingness to adapt. Share examples of how you've successfully worked as part of a team in a fast-paced environment, and express your enthusiasm for contributing to the overall success of the Resort Services team.
