Resort Security Officer

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meetings, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association.

At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant. Certified as a GREAT PLACE TO WORK, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.

Main Purpose of Job

The Security Officer will play a crucial role in maintaining a safe and secure environment for both guests and staff at our resort and hotel. This position involves conducting regular patrols, monitoring guest and staff areas, providing excellent guest care, supporting employee health and safety initiatives, administering random drug and alcohol screenings, and preventing theft. The ideal candidate will possess strong observational skills, excellent communication abilities, and a commitment to upholding the highest standards of service.

Key Responsibilities

• Greet and assist guests in a friendly and professional manner, addressing any security-related inquiries or concerns.
• Provide guidance and support to guests as needed, ensuring a positive experience throughout their stay.
• Conduct regular checks of guest areas to ensure safety and comfort, promptly addressing any issues that arise.
• Conduct routine and random patrols and checks of the hotel and resort premises, including guest areas, staff areas, staff bags, staff lockers, staff cars, parking lots, and surrounding grounds.
• Monitor surveillance cameras and alarm systems to detect and respond to suspicious activities or incidents.
• Document and report any unusual occurrences or incidents in accordance with company protocols.
• Assist in implementing health and safety procedures in compliance with local regulations and industry standards.
• Participate in safety inspections, risk assessments, and safety drills to promote a safe working environment.
• Provide assistance during emergency situations, including evacuations, first aid, and coordination with emergency services.
• Act as a first responder to emergencies, including medical incidents, fire alarms, and other critical situations.
• Follow established emergency response plans and procedures, ensuring all staff and guests are informed and safe.
• Assist in the training of staff on emergency procedures and safety protocols.
• Maintain accurate and detailed records of incidents, patrols, screenings, and other security-related activities.
• Complete incident reports and documentation as required, ensuring compliance with company policies and legal regulations.
• Cooperate with An Garda Síochána in the investigation and handling of crimes, accidents etc., involving the business, its staff and/or guests.
• Manage 'lost and found'.
• Conduct 'till' check with the Finance Team.
• Ensure relevant areas of the Lounge Up system remain current, keeping all associates informed.
• Maintain a register of staff on the property for security/fire purposes through the company time and attendance system.
• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
• Participate in regular security meetings to discuss incidents, trends, and areas for improvement.

Health & Safety

The role will play an active part in Trump Doonbeg, Health and Safety Committee and fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto. Maintain knowledge of local and company hygiene, health & safety regulations. To rigidly follow and observe all hygiene and HACCP standards. To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises. To keep your work area clean, tidy and safe and report any hazard, accident, loss or damage to management. To be aware of all trained first-aid personnel on the premises and have knowledge of the location of first aid boxes/fire extinguishers/alarms. To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work. To carry out and promote fire and accident drills as directed by Management.

Other Duties

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.

Qualifications

• The successful candidate will be garda vetted and will have a valid PSA licence.
• Previous experience in a security role, preferably in the hospitality or luxury service industry.
• Strong knowledge of security protocols, health and safety regulations, and emergency response procedures.
• Excellent communication, interpersonal, and customer service skills.
• Ability to handle sensitive situations with discretion and professionalism.
• Proficient in the use of surveillance equipment and reporting software.
• Proficient in using security systems and technologies, including CCTV, access control systems, and emergency alarm systems.
• Knowledge of Irish laws, regulations, and safety standards related to security.
• Ability to work flexible hours, including weekends and holidays, and respond to emergencies on short notice.
• Certification in first aid and CPR is preferred.
• A valid driver's license is required.

Benefits include:

• Regularly stocked canteen for meals, snacks and beverages while on duty.
• Staff discounts in our Hotel, Spa & Golf course.
• Discounted staff and friends and family rates available in other group properties globally.
• Regular staff appreciation initiatives.
• Opportunities to develop and grow through assisted educational opportunities.
• Paid birthday off.
• Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate.
• Use of fitness centre out of season.
• Complimentary of employee Assistance Programme.

Required skills: As per Qualifying Criteria listed.