Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage reservations and provide top-notch customer service to guests.
- Company: Join the stunning Trump International Doonbeg, a 5-star coastal resort.
- Benefits: Enjoy discounts, staff perks, and opportunities for personal growth.
- Why this job: Be part of a dynamic team in a beautiful setting while enhancing your hospitality skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Flexible hours and a supportive work environment await you.
The predicted salary is between 22000 - 30000 £ per year.
Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meetings, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association.
At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant, and Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Department: Reservations
Responsible To: Reservations Manager / Revenue Manager
Type of Contract: Seasonal
Main Purpose of Job: To ensure that reservations are dealt with in a professional effective manner while maximising room and golf revenue using our systems to achieve this. This will be achieved through extending excellent customer service to all our guests.
- To ensure that the department provides a high level of customer service and meets the Forbes brand standard for all reservations.
- To be proficient using our PMS Opera, Opera Cloud, Lightspeed (Golf system), Book 4 Time (Spa system) and Res Diary (Restaurant system) and any new systems introduced. Training will be provided for staff if they do not have operational knowledge of the systems.
- To process reservations via the telephone and or email in an efficient and courteous manner, requesting all relevant information to make the Reservation.
- To ensure that Housekeeping & Front Desk and other operations departments are aware of any special requirements for guests and VIP guests within the daily and weekly communication meetings.
- To possess a strong knowledge of the region, the resort amenities, bedrooms, and suites and therefore sell all aspects of the resort.
- Follow the Revenue strategy as set out by the Revenue manager via Opera.
- Be familiar with Special offers and promotions on and offline.
- To ensure that a form of payment is secured for all reservations processed.
- To focus on all up-selling opportunities, promoting the various levels of accommodation on offer.
- Assist in training new personnel on all-reservations standards and procedures.
- Continuously report proactively on risks and opportunities to the Revenue Manager.
- Support & respect team members on a day-to-day basis.
- Meet the grooming standards as laid out by the company.
- To undertake special duties or work outside the normal daily/weekly routine.
- To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate.
- Review no-shows and cancellations and process charges according to the hotel policy.
- Liaise closely with the front office team as required on a daily basis.
- Participate in Company training programmes as required.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
- To have a thorough knowledge of and adherence to the law with regard to company regulations: Fire regulations and procedures, Health and safety regulations.
- Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations.
- To ensure that all standards and procedures comply with the Finance Dept requirements.
HEALTH & SAFETY:
- To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.
- To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises.
- To keep your work area tidy and safe and report any hazard, accident, loss or damage to management.
- To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work.
OTHER DUTIES: The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.
QUALIFYING CRITERIA:
- Computer literacy – word, excel
- Proven track record.
- Professional Telephone etiquette
- A good mathematical skill base
- Effective organisational skills.
- Strong team player
- Excellent communication skills both written and verbal.
- Positive attitude, cheerful and courteous demeanour.
- Ability to remain calm whilst under pressure.
BENEFITS:
- Discounted staff and friends and family rates available in other group properties in the United States & UK.
- Discounts in our Spa, Hotel & Golf course.
- Opportunities to develop and grow through assisted educational opportunities.
- Regular staff appreciation initiatives.
- Regularly stocked canteen for meals, snacks and beverages while on duty.
- Free Car parking.
- Sick Benefit scheme.
- Personal locker where required.
- Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate.
- Use of fitness centre out of season.
Required skills: Fluent in English, Microsoft Office
Reservation Agent employer: Trump Golf - Doonbeg
Contact Detail:
Trump Golf - Doonbeg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent
✨Tip Number 1
Get to know the company inside out! Research Trump International Doonbeg, its values, and what makes it unique. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Reservation Agent. Personal connections can make a huge difference!
✨Tip Number 3
Practice your phone skills! Since you'll be handling reservations over the phone, get comfortable with speaking clearly and confidently. Role-play with a friend to simulate real calls and improve your customer service skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Trump International Doonbeg. Don’t miss out on this opportunity!
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Reservation Agent role at Trump International Doonbeg. Highlight your relevant experience and skills that match the job description, especially your customer service abilities and knowledge of the hospitality industry.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand, so make sure to proofread before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Trump International Doonbeg. We can’t wait to hear from you!
How to prepare for a job interview at Trump Golf - Doonbeg
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Trump International Doonbeg and its offerings. Familiarise yourself with the resort's amenities, the local area, and the specific systems you'll be using, like Opera and Lightspeed. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reservation Agent, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a guest or resolved a tricky situation. Highlighting these moments will demonstrate your ability to meet and exceed guest expectations, which is crucial for this position.
✨Practice Your Communication
Effective communication is vital in this role, especially since you'll be dealing with guests over the phone and via email. Practice articulating your thoughts clearly and courteously. You might even want to do a mock interview with a friend to refine your telephone etiquette and ensure you come across as friendly and professional.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various situations, such as a guest complaint or a last-minute reservation request. Being prepared with thoughtful responses will show that you can think on your feet and are ready to tackle challenges head-on.
